Want to automatically send custom emails to users based on how they respond in your form? POWR Form Builder makes this easy with conditional autoresponders. Whether you're confirming appointments, segmenting leads, or following up with tailored messaging—this feature helps you engage more personally and efficiently.
This guide will show you how to set up conditional autoresponder emails, step-by-step.
In This Article
What Are Conditional Autoresponders?
Conditional autoresponders allow you to send different emails based on a user’s form answers. For example:
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Send a unique email when a user selects a specific service.
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Automatically reply with different instructions based on event type.
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Provide different resources or next steps to different user types.
This helps you tailor your communication and boost engagement.
🧭 Step 1: Open Your POWR Form Builder
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Log in to your POWR dashboard.
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Open the Form Builder app you want to edit.
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Click Edit to access the app editor.
✉️ Step 2: Enable Autoresponder Emails
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In the editor, go to the Settings tab.
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Click on Autoresponder.
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Toggle the switch to Specific Form Respondents.
Once enabled, you'll be able to create multiple custom emails based on user inputs.
🔁 Step 3: Set Up Conditional Rules
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Click New Conditional Email.
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A condition panel will appear. Choose the form field you want to apply logic to (e.g., dropdown, radio button).
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Set the condition, such as:
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If [field] is [option]
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If [field] contains [text]
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If [field] is not empty
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You can add multiple rules for different fields and outcomes.
🔍 Tip: Use simple field types like dropdowns or multiple choice for cleaner conditional logic.
🛠️ Step 4: Customize Each Autoresponder Email
For each condition:
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Click the email box to open the Email Editor.
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Add a subject line and message body.
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Use form field shortcodes to personalize the message (e.g., "Hi [Name], thanks for reaching out about [Service]").
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You can include:
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Text formatting (bold, links)
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File download links
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Event or appointment details
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Next steps or instructions
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📩 You can send different email messages to users based on any form response field.
🧪 Step 5: Test Your Conditional Emails
Before publishing your form:
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Submit test entries with different responses.
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Check that each condition triggers the correct email.
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Use a real email address or a testing tool like Mailinator to review how the messages appear.
✅ Always test all scenarios to make sure your logic and email content work as intended.
⚠️ Important Note on Multiple Emails
There is a chance that a user could receive more than one conditional email if your logic allows for it. For example:
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If a user answers “Yes” to one question, and also selects “Appetizer” for another field, they may trigger two different autoresponder emails.
🧠 We strongly recommend setting up your logic so that each user receives only one autoresponder
❓FAQs
Can I send different emails for different services or product selections?
Yes! Use dropdown or radio button fields to create clear categories, then apply conditions for each option.
Can I use multiple conditions in one rule?
Yes. You can stack multiple conditions to create complex logic (e.g., "If Service is X and Budget is over $500").
Will users see all email versions?
No. Each user will only receive the email that matches the condition(s) they triggered.
Can I personalize emails with user input?
Yes. You can insert form field shortcodes (like [Name], [Email], etc.) into the email body.
📚 Related Articles
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How to Ahttps://help.powr.io/hc/en-us/articles/115002935928-Conditional-Logicdd Conditional Logic in POWR Form Builder
💰 Check POWR Pricing
Conditional autoresponders are available on paid plans. To unlock this feature and more (including payment collection, file uploads, and logic rules):
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