Abandoned Payment Email Notifications

For payment forms with a pro subscription, you can opt-in to receive an email notification when a customer submits to your form, but does not complete payment. This is helpful if you want to reach out to customers when they have abandoned their purchase. 

Here's how you get started:

1. Open your Form Editor (or App Settings if you are using Wix).
2. Set up your form to accept payments, if you haven’t already
3. Go to Content > Email to Form Admin.
4. Under Abandoned Payment Notification enter the email address where you want to receive these notifications, then press ‘Enter’

If you request an email address on your form, the email address the form respondent entered in their submission will then be included in the email body.

If there is no email address field in your form or it isn't required, the notification body will say “Someone submitted your form but didn't complete their payment!”.

Everything that the user submitted to your form will be visible in your form’s dashboard, and each notification email contains a direct link to the appropriate dashboard.

Abandoned or pending form submissions will have “No” in the Payment Received column of your form’s dashboard.

A submission to your form is considered to have abandoned payment if payment has not been completed within 2 hours after they clicked to submit your form. 

NOTE

Please be advised that you can export your abandoned payment notification in EXCEL or CSV format by choosing date range and clicking on Download responses

Frequent Questions