What kinds of questions can shoppers ask?

Shoppers can ask your assistant almost anything about your products, in plain everyday language — no special wording needed.

The assistant reads your Shopify catalog, content, and inventory, so it can answer questions like the ones below. Shoppers can phrase things naturally; they don't have to use keywords or exact product names.

Things shoppers can ask

• Product details — "What's this made of?" · "Does this come in blue?"
• Recommendations — "Help me find a gift under $50" · "Something for winter"
• Size and fit — "What's the difference between M and L?"
• Availability — "Is this in stock?"
• Store info that's in your store — "Do you offer free shipping?" (only if you've described it somewhere in your products or content)
• Cart and checkout help — "Add the red one to my cart" · "How do I check out?"

About recommendations

A favorite is asking for a suggestion — "a gift under $50," "something for winter," "a lightweight rain jacket" — and the assistant points to matching products. A few things to know:

• Recommendations come from your live Shopify catalog, so they always reflect your real products and current prices.
• The assistant won't recommend out-of-stock items.
• It never makes up products. If nothing in your catalog matches, it says so rather than inventing a result.

What it won't answer

The assistant can't see orders, so it can't help with order status, tracking, or returns. When a shopper asks about those, it lets them know and points them to your support instead of guessing.

Related articles

• What your assistant can and can't do
• Can the assistant add items to the cart and help with checkout?

Still need help? Reach our team at support@powr.io.