What is a "conversation" in the AI Shopping Assistant?

A conversation is one shopper's back-and-forth chat session with your assistant.

How it works

• It's multi-turn. The assistant remembers what was said earlier in the same session, so your shopper doesn't have to repeat themselves.
• Context follows the shopper across pages. If they move between pages of your store in the same browser tab, the conversation keeps going instead of starting over.
• No sign-in needed. Anonymous shoppers can chat fully — there's no account or login required.
• It's session-scoped. A conversation resets when the shopper closes the browser tab, or after about a day. It does not carry over to a separate future visit.

Why it matters

Multi-turn memory within a session lets shoppers ask follow-up questions naturally, the way they would with a human helper. Note that the assistant does not remember shoppers across separate visits — each new session starts fresh.

Related articles

• Can shoppers start a new chat or clear history?
• What does the chat look like to my shoppers?

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