Can shoppers start a new chat or clear history?

Yes. A shopper can start a new chat at any time, which clears the current session's messages and begins a fresh conversation.

To start fresh, the shopper taps the X in the top-right corner of the chat window. A drawer slides up from the bottom asking "Start new chat?" with the note "This will delete all messages and start a new conversation." The shopper then chooses Confirm to clear the chat and begin again, or Cancel to keep the current conversation.

Because conversations are session-scoped, simply closing the browser tab also ends the current conversation. The next time the shopper opens the chat, they start fresh.

Related articles

• What is a "conversation" in the AI Shopping Assistant?
• What does the chat look like to my shoppers?

Still need help? Reach our team at support@powr.io.