The assistant isn't responding or shows an error — what to do

If your AI Shopping Assistant stops replying or shows an error, it's usually a temporary connection hiccup that clears up quickly. Work through the steps below in order — most issues are fixed by the first one or two.

1. If you see a retry option in the chat, tap it. This re-sends your last message and is the fastest fix.
2. Refresh the page and reopen the chat. A fresh page load clears most temporary glitches.
3. Check your internet connection. A slow or dropped connection can stop the assistant from responding.
4. Try a fresh session. Open your store in a private or incognito window and start a new chat.
5. If the problem continues, contact support. Tell us what you were doing, what you saw, and which page you were on so we can help faster.

Related articles

• I installed the app but don't see the assistant on my live store
• How do I get help / contact POWR support?

Still need help? Reach our team at support@powr.io.