I installed the app but don't see the assistant on my live store

Installing the app doesn't automatically show the assistant on your storefront — you also need to turn on its widget and make sure it's live. Work through this checklist and it should appear.

1. Enable the storefront widget. Go to Online Store → Themes → Customize on your live theme, open App embeds, turn on AI Chat Assistant, and click Save.
2. Make sure the assistant isn't paused. On your Dashboard, if it says "Chat is paused", click Go live.
3. Confirm you enabled it on your published theme. Double-check you turned on the widget on your live (published) theme, not a draft or a different theme.
4. Refresh your storefront. Do a hard refresh, or open your store in a private/incognito window, in case an old version was cached.
5. Still not showing? Reach out to support and we'll help you track it down.

Related articles

• How to add the AI Shopping Assistant to your Shopify store
• How do I pause or turn off the assistant?

Still need help? Reach our team at support@powr.io.