How do I customize how my assistant looks?

You can match your assistant's look to your store in just a few clicks.

1. From your Dashboard, click Customize Chat to open the Chat Appearance Settings editor.
2. Use the Chat Window and Floating Bubble tabs to adjust each part of the assistant. In the Appearance section you can set: - Bubble color — the color of your chat bubble. - Widget Position — its Alignment on the page (left or right). - Assistant avatar — the image shoppers see. - Assistant name — what your assistant is called.
3. Save your changes when you're done.

Name & welcome message

The same Chat Appearance Settings editor is also where you set how your assistant introduces itself:

• Store assistant name — the name your shoppers see on the chat.
• Opening chat message — the greeting shown when a shopper opens the chat.

Set them in the editor and save. You can also set both during first-time setup, on Step 3 of onboarding ("How should your assistant greet shoppers?").

Related articles

• Setting up your assistant for the first time
• How do I preview my changes before going live?

Still need help? Reach our team at support@powr.io.