When to Capture your Browser Console Log

When a POWR app isn't working as expected—for example, if a feature isn't loading, a button isn't responding, or your app isn't displaying correctly—our support team may ask you to provide your browser's Console Log.

The console records errors and messages from your browser, helping us identify issues more quickly.

In This Article

• What Is the Browser Console?
• How to Capture a Console Log
• What to Include When Contacting Support
• Need Help?

What Is the Browser Console?

The browser console is a built-in developer tool that displays error messages and technical information about the webpage you're viewing.

When something prevents a POWR app from loading correctly, the console often records useful information that helps our team diagnose the problem.

Don't worry—you don't need any technical knowledge to capture a screenshot.

How to Capture a Console Log

1. Open the page where the issue occurs.
2. Open the browser console using the instructions above.
3. Refresh the page while keeping the console open.
4. Wait for the issue to occur.
5. Take a screenshot showing the entire Console window, including any red error messages.

Your screenshot should look similar to this:

Google Chrome, Microsoft Edge, or Brave

Windows

Press:

Ctrl + Shift + J

Mac

Press:

Command + Option + J

The Developer Tools panel will open with the Console tab selected.

Mozilla Firefox

Windows

Press:

Ctrl + Shift + K

Mac

Press:

Command + Option + K

Safari (Mac)

If you're using Safari:

1. Open Safari > Settings (or Preferences on older versions).
2. Select the Advanced tab.
3. Enable Show Develop menu in menu bar.
4. Open the page with the issue.
5. Click Develop > Show JavaScript Console.

What to Include When Contacting Support

To help us investigate any issue as quickly as possible, please include:

• A link to the live page where the issue occurs
• The browser you're using (Chrome, Firefox, Safari, Edge, etc.)
• A brief description of what isn't working
• A screenshot or screen recording of the issue itself
• A screenshot of the browser console

Providing this information upfront helps us identify the cause much faster.

Need Help?

If you're unsure how to capture the console log or need help troubleshooting your app, we're happy to assist.

👉 Contact our support team:
https://help.powr.io/hc/en-us/requests/new