How do shoppers request access to or deletion of their data?

Shoppers can ask to see or delete the data from their conversations with your AI Shopping Assistant, and there are two ways to do it.

Contact you or POWR directly

A shopper can request access to or deletion of their conversation data by reaching out to you (the merchant) or to POWR at privacy@powr.io. Either route works, and we'll help fulfill the request.

Through your Shopify admin

POWR also honors Shopify's mandatory privacy requests. When a shopper submits a data request or a data erasure (redaction) request through your Shopify admin, we process it automatically.

One important caveat

Anonymous conversations — chats where the shopper didn't sign in — aren't linked to any identity. Because there's no way to tie that data to a specific person, anonymous conversations can't be matched to an individual deletion request.

Related articles

• What data does the AI Shopping Assistant collect, and how is it kept private?
• Is the AI Shopping Assistant GDPR compliant?

Still need help? Reach our team at support@powr.io.

For privacy-specific questions, please contact privacy@powr.io.