Troubleshooting Stripe Issues
If you’ve run into a problem with Stripe in one of your POWR apps, you’re not alone, and there’s one fix that covers the most common issues. Stripe is available as a payment option in several POWR apps, including Payment Button, Form Builder and eCommerce. Problems such as a form error on submit, a buyer seeing “this merchant cannot currently accept payments” or a credit card field that can’t be filled often mean POWR wasn’t properly authorized during setup. In this article we’ll show you how to spot these issues and the steps to fix them.
POWR offers Stripe as one of our payment options in several of our apps. You can find setup instructions for each below:
Stripe Support also has many articles on troubleshooting as well.
Is POWR properly authorized?
If you're seeing issues when trying to take a payment in your app using Stripe, this might be due to POWR not having been properly authorized during the setup process.
Examples of issues that point to this being the underlying problem:
Stripe payments are toggled on in the POWR settings, but a Form is showing the following error on submit: "Payments have not been connected for this form. If you're testing this form, you may need to refresh the page."
A buyer enters their credit card details in checkout but sees an error informing them that "this merchant cannot currently accept payments."
The checkout form shows a credit card input field, but the field cannot be filled.
Fixing Stripe Payment Issues
To fix any of the above issues, please follow these steps:
1. Go into the POWR Editor of your app and toggle Stripe off.
2. Then, toggle it back on. If a new Stripe window opens, follow all the steps in the setup process.
3. Republish and test a payment.
4. If this fails, contact POWR support directly to reset your Stripe settings. Once we have removed Stripe, we will let you know, and you can then reauthorize Stripe again by toggling on and logging back in.
Other Stripe-Related Articles
Most common Stripe issues in POWR apps come down to authorization, and the fix is the same each time: toggle Stripe off and back on in the POWR Editor, complete the setup steps if a new Stripe window opens, then republish and test a payment. If the issue persists, we will investigate further, so don’t hesitate to reach out to our support team.
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