Payment shows up in my POWR Sales Dashboard but not in my PayPal/Stripe account

Please note that all payment transactions that have been made through our apps are being sent directly to our user's PayPal/Stripe account and we don't have access to those transactions. 

We recommend that you reach out to PayPal/Stripe directly and provide them with the confirmation code that can be found on your app's Sales Dashboard so they can help you with tracking that transaction.

Here's what a confirmation code looks like.

PayPal:

Stripe:

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/1500001981961)