I Can’t See My POWR Popup App on My Live Website – What Should I Do?

Is your POWR Popup not showing up on your published site? Don’t worry—this is one of the most common questions we hear, and it’s usually quick to resolve. This guide will walk you through all the possible reasons your Popup isn’t displaying and show you how to fix it step by step.

💡 Tip: Most display issues are caused by missing installation code, display settings, or timing rules. Start by checking these first.

Step 1: Check If the App Is Installed on Your Live Page

Your Popup will only display on pages where the POWR installation code is present. Make sure that:

• The Popup app is installed on the same page you expect it to appear.

• The install code snippet is embedded properly (if you're using POWR's embed code).

To test this, try adding another POWR plugin (like a Countdown Timer) to the same page. If that shows but the Popup doesn’t, skip to Step 2.

Using a Website Builder?

If you're on a platform like Wix, Shopify, Weebly, Squarespace, or BigCommerce, use the platform-specific installation method provided in the POWR editor. Do not manually paste code unless instructed.

Step 2: Adjust Popup Frequency Settings

You can control how often your Popup appears to visitors. If your Popup isn't showing consistently, check these settings:

To change the frequency:

1. Open your Popup in the editor.

2. Go to the Content tab.

3. Click Popup Display Options.

4. Select one of the following:

• Once per week per visitor

• Once per day per visitor

• Every time anyone visits

• New visitors only

🧠 Tip: If you’re testing, use Every time anyone visits or test in a private browser window to bypass restrictions.

Step 3: Clear Browser Cache or Use Incognito Mode

Sometimes, your browser may load an old version of your site. If your popup settings have changed but aren’t visible yet:

• Clear your browser’s cache

• Or open the site in an incognito/private window

This ensures you’re viewing the most recent version of your site and plugin.

Step 4: Confirm the "Show Only Once" Rule Isn't Enabled

If your Popup is set to show only once per visitor, it won’t reappear unless:

• You clear your browser’s cache

• You open the site in incognito mode

• You view it from a different device or browser

To disable this:

1. In the editor, go to Settings > Display Settings

2. Uncheck “Show only once per visitor”

Step 5: Check the Display Schedule

If you’ve set a specific date range using the Schedule & Triggers feature, the Popup will only appear during that time window.

Check this setting:

1. Open your Popup.

2. Go to Settings > Schedule & Triggers.

3. Make sure the start and end dates match when you want the Popup to appear.

⏳ If you're outside the selected date range, the Popup will not display.

Step 6: Check if the Popup Is Paused

If the Popup is paused, it won’t show to any visitors—including you.

How to resume:

1. In the POWR Editor, check the Pause Popup setting.

2. If paused, disable the pause option.

3. Click Publish to save and activate the Popup.

🔗 See How can I pause my Popup? for more info.

Step 7: Save and Publish Your Changes

Make sure all your changes are saved and published:

• Click Save in the POWR Editor.

• On platforms like Wix or Shopify, republish your site if needed to reflect updates.

Step 8: Look for App Conflicts or Overlapping Popups

Sometimes other popups or site scripts may block the POWR Popup.

• Remove or disable other popups temporarily to test.

• Make sure you haven’t embedded the same POWR Popup more than once on the page.

• Avoid overlapping timed displays from other tools or themes.

❓FAQs

Why does my Popup show in preview but not on the live site?

Preview shows the plugin regardless of display rules. If it doesn’t appear live, check display settings, frequency rules, or whether it’s paused.

Can I display the Popup every time someone visits?

Yes! Go to Content > Popup Display Options and select Every time anyone visits.

Can I schedule my Popup to show only on specific days?

Yes, use the Schedule & Triggers settings to set a start and end date for when the Popup should display.

My Popup used to work but doesn’t anymore. What changed?

Check for:

• Cache issues

• Changed display settings

• Schedule settings

• Paused plugin

• Display frequency rules

Can I trigger the Popup on click instead of automatically?

Yes, you can link the Popup to a button or image and set it to display when clicked. Make sure to set the Popup to "Do not automatically display."

💬 Still Need Help?

If your Popup still isn’t showing after following these steps, we’re happy to assist!

➡️ Contact Support

Please include your site URL, a short description of the issue, and the steps you've tried so far.