Troubleshooting Social Feed Issues

If you're having trouble connecting a page or account to POWR Social Feed, Facebook Feed, Instagram Feed, Tumblr Feed, or Twitter Feed, please check the following in your app:

1. Private content?

For all social platforms, we can only display public content. If there are any age, country, or privacy restrictions set for a profile, we can not display the content from that source.

2. "Display Post Text" turned on?

Go to Design > Post Content Design > Display Post Text and ensure this setting is toggled to On.

For text-heavy feeds with Tumblr, Twitter, or RSS feed connected, this could cause the App to appear empty.

3. Posts approved?

Go to Content > Approve Posts and verify that you didn't set this to automatically "unapprove" all posts.

4. "Max Posts to Display" > 0?

Go to Content > Post Content > Max Posts to Display and verify that it isn't set to 0.

Common Issues

Twitter

For a #hashtag search, the Twitter API doesn't let us display posts older than 7 days. If you're following a hashtag that doesn't have any posts more recent than that, those will not show up in Social Feed or Twitter Feed.

Instagram 

Verify that your account is set to public if following a personal account. 

When following a hashtag, make sure there are public search results for that hashtag. To do this, open the search results page in a Private Browsing or Incognito mode.

For example, this is the search result page for the hashtag #adorablekitten: 

https://www.instagram.com/explore/tags/adorablekitten/

If you're not seeing any posts in the search result, most likely there are no public posts for that hashtag.

Pinterest

If a Pinterest board cannot be loaded, check whether there is a "+" in the original board name. The POWR Feed is having trouble parsing the "%2B" which stands for the "+" sign in the URL, so simply replace that with a "+" to fix the problem for the user.

Tumblr

If posts are missing when following your Tumblr blog, there are a few possible reasons for this:

• The Tumblr blog has no own content. Reblogs and quotes do not appear in Social Feed. If you as the page owner didn't generate the content, your blog doesn't "own" it and we cannot display it.
• If you have Captions turned off in your Tumblr Feed settings but that is the only type of content that exists on your Tumblr blog, the feed will appear blank. 
• Similarly, if you have Photos off in your Tumblr Feed settings but that is the only type of content that exists on your Tumblr blog, the feed will appear blank.