POWR Help Center

How to prevent multiple Form and Poll Submissions

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    uttkarsh singh

    Even on "Once per User" if a user is logging in again, he is able to submit his responses again. This is ruining the credibility of my poll. I want a user to be able to vote on a particular poll only once. Please fix this problem or tell me how to fix it.

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    Pilar

    Hi Uttkarsh,

    You might have found a bug. That's definitely not the way this feature is supposed to work. I'm having our engineers look into this. I'll post an update here as soon as I know more!

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    Pilar

    Hi Uttkarsh,

    Thanks again for reporting. This bug should now be fixed. Please let us know if you keep running into any issues!

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    A Scott

    I am having the same issue - I upgraded so that my poll could only be taken once per user and this works fine on a desktop as it only allows one vote per user but on a mobile, you can just refresh the page and then vote again. This is not what I paid for and I am not happy about it

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    Pilar

    Hi A Scott! If you haven't already, please submit a ticket to our support team with a link to your Poll so they can take a look. Thanks!

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    Pilar

    Hi A Scott! A fix for the issue you found is going live today. Thanks for reporting, and let us know if you keep running into any issues!

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    John W

    Safari let's me multipe vote when 'once per user' is turned on. As does Chrome Incognito mode.

    EDIT - Infact I'm able to vote on Chrome multiple times on different devices on the same internet connection. I upgraded for this feature and it doesn't work properly?

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    Pilar

    Hi John! Thanks for reporting. A fix for this is currently being tested and will be deployed as soon as we got the green light from our QA team. 

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    John W

    Thanks! Just an update on the bug I'm getting - though it's allowing me to repeat vote on different browsers it's not recording those votes in my analytics as they're from the same IP address. 

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    Pilar

    Thanks, John! The fix for this should now be live. Please contact POWR support if you keep running into any issues with this.

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