Need Help? How to Contact POWR Support

Need help with a POWR app or account? Our Support Team is here to assist you with troubleshooting, setup, billing, integrations, and everything in between.

This article shows you the best ways to reach us, what to include in your request, and how to get the fastest response.

In this Article

• How to Submit a Support Request

• What to Include in Your Message

• Live Chat Support

• Support Hours and Response Times

How to Submit a Support Request 

• Submit a request using our support form. The form is structured to provide us with all the information needed to check investigate your case faster.
  👉 Submit a request here
• You can also access this form by clicking the "Support" button at the top of the POWR dashboard or editor.
• Alternatively, feel free to send us a direct email at support@powr.io with a detailed description of your query.

What to include in your message

To help us assist you faster, please include:

• A brief description of the issue
• The email address associated with your POWR account
• A link to the live page where your app is installed (if applicable)
• The name of the POWR app you're using (e.g., Form Builder, Popup, Countdown Timer)
• Screenshots or preferably a screen recording if the issue is visual

The more details you share, the better and quicker we can help! 

Live Chat Support 

Our live chat usually pops up on the right of the POWR editor screen, feel free to write send your query and the support agent online will get back to you for assistance

If your query is still not responded within five minutes, it might be due to multiple factors such as busy periods or simply a support agent taking a short break. In any case, it's recommended to email us instead.

Please keep the editor window open when chatting with our team to avoid losing the chat. You can open a new window if needed. 

Support Hours and Response Times

Our team works across multiple time zones and strives to respond as quickly as possible. We offer up to 24-hour support Monday-Friday, with limited coverage on Saturday and holidays. You can expect to hear back from us within 2 hours via email.

Need more advanced help or dedicated setup/onboarding support? You might benefit from one of our paid plans, which include faster support, integrations, and personalized 1:1 onboarding call with our Support/Success Manager whenever needed.