How to Grant POWR Access to your BigCommerce Store

Occasionally, our support team may need temporary access to your BigCommerce store to investigate an issue that can't be reproduced remotely.

This article explains how to safely grant POWR access so we can troubleshoot your app more efficiently.

Note: We only request access when it's necessary to diagnose or resolve a technical issue.

In This Article

• Why We May Need Access
• How to Add POWR as a Store Administrator
• What Access Does POWR Need?
• Remove Access After Your Issue Is Resolved
• Frequently Asked Questions
• Need Help?

Why We May Need Access

Most issues can be resolved without accessing your store.

However, for certain installation, theme, or integration issues, our team may need to inspect your BigCommerce configuration directly.

Providing temporary access allows us to:

• Investigate installation issues
• Check theme compatibility
• Review app configuration
• Reproduce reported problems
• Resolve issues more quickly

How to Add POWR as a Store Administrator

To grant access:

1. Log in to your BigCommerce Admin.
2. Go to Settings → Users.
3. Click Create a User (or Add User, depending on your BigCommerce version).
4. Enter the email address provided by the POWR Support team (dev@powr.io).
5. Assign the user the Store Administrator role.
6. Save your changes.

Once access is granted, reply to your support ticket to let us know. We'll begin investigating your issue as soon as possible.

What Access Does POWR Need?

To properly troubleshoot your issue, we typically request Store Administrator permissions.

This allows our team to review your store settings, theme configuration, and app installation.

We only use this access for troubleshooting the issue you've reported.

Remove Access After Your Issue Is Resolved

For your security, we recommend removing POWR's access once your support request has been resolved.

To remove access:

1. Go to Settings → Users.
2. Locate the POWR support user.
3. Remove or deactivate the account.

You can always grant access again if requested in the future.

Frequently Asked Questions

Why does POWR need administrator access?

Some issues require us to inspect your store's theme, app configuration, and/or speicifc pages. Administrator access provides us with the necessary permissions to identify and resolve these issues efficiently.

Is it safe to grant access?

Yes. We only request access when necessary for troubleshooting and only use it to investigate the issue you've reported.
We will never add any change that can impact your theme code in a way that is unexpected, and any change applied by our support team can be reverted upon your request.

Can I remove access afterward?

Absolutely. Once your issue has been resolved, you can remove the user from your BigCommerce account at any time.

Need Help?

If you're unsure how to add a user or have questions about granting access, our support team is happy to help.

👉 Contact our support team:
https://help.powr.io/hc/en-us/requests/new

Please let us know once access has been granted so we can begin investigating your issue.