If you are locked out of your POWR account and unable to log in, it may have been automatically deactivated by our security system.

To help protect both you and your users, POWR automatically disables forms that appear to collect highly sensitive personal or financial information.

In This Article

• Why Forms Are Automatically Deactivated
• What Information Is Not Allowed
• Why POWR Restricts Sensitive Data
• What to Do if Your Form Was Deactivated
• Frequently Asked Questions
• Need Help?

Why Forms Are Automatically Deactivated

POWR Form Builder is designed to collect general business and customer information, such as:

• Names
• Email addresses
• Phone numbers
• Contact inquiries
• Survey responses
• File uploads
• Appointment requests (and more...)

However, if our automated security system detects fields requesting highly sensitive information, the form may be temporarily deactivated to protect everyone involved.

This is an automated security measure and does not necessarily indicate that you've violated our Terms of Service.

What Information Is Not Allowed?

To help protect your users, please do NOT use POWR forms to collect information such as:

• Passwords
• Credit/Debit card numbers
• CVV or security codes
• Social Security Numbers (SSNs)
• Employer Identification Numbers (EINs)
• Driver's license numbers
• Passport numbers
• National identification numbers
• Banking or financial account numbers
• Other highly sensitive personal information

If these types of fields are detected, your form may be automatically disabled.

Why POWR Restricts Sensitive Data

POWR is not designed to securely process or store highly sensitive personal or financial information.

These restrictions help:

• Protect your customers' privacy
• Reduce the risk of fraud or identity theft
• Maintain platform security
• Ensure compliance with our security policies

If you need to collect regulated or highly sensitive information, we recommend using a service specifically designed for that purpose.

What to Do If Your Form Was Deactivated

If it happens for the first time, please contact our support team to review your account. 
Our team can review your forms and, if appropriate, reactivate it after removing the the restricted fields.

For a second time, your account will be put on alert.
However, if your account is deactivated for a third time because of sensitive fields, we might suspend it permanently.

Frequently Asked Questions

Can I collect payment information?

No.

If you need to accept payments, use one of POWR's supported payment integrations (such as Stripe or PayPal) rather than asking users to enter payment details directly into form fields.

Can I ask for the last four digits of an ID or account number?

If the information could reasonably be used to identify or authenticate an individual, we recommend not collecting it through POWR Form Builder.

When in doubt, contact our support team before publishing your form.

Will my account be suspended?

Yes.

The account will be suspended temporarily, and the affected forms hidded until reviewed by our team.

Can I request my account to be reactivated?

Yes, please contact our support team to review the your acount. The reactivation, however, depends on our decision.

Need Help?

If your form was unexpectedly deactivated or you're unsure whether a field is allowed, our support team is happy to help.

👉 Contact our support team:
https://help.powr.io/hc/en-us/requests/new

We'll review your forms and remove all sensitive fields to help you get it back online as quickly as possible.

For more information about available features and secure integrations, visit our Pricing Page:

https://www.powr.io/pricing