How to Grant POWR Access to Your Wix Site

In some cases, our support team may need temporary access to your Wix site to investigate an issue that can't be diagnosed remotely.

This article explains how to invite POWR as a Manager Contributor so we can troubleshoot your app more efficiently.

Note: We only request contributor access only when it's necessary to investigate or resolve a technical issue.

In This Article

• Why We May Need Contributor Access
• How to Invite POWR as a Manager Contributor
• Remove Access After Your Issue Is Resolved
• Frequently Asked Questions
• Need Help?

Why We May Need Contributor Access

Most support requests can be resolved without accessing your Wix account.

However, for certain issues—such as installation problems, editor configuration, or site-specific behavior—we may need temporary access to your Wix site.

Granting contributor access allows us to:

• Investigate installation issues
• Review your app configuration
• Test and reproduce reported issues
• Resolve problems more quickly

How to Invite POWR as a Manager Contributor

1. Log in to your Wix account and and open the site dashboard you'd like us to review.
2. Go to "Settings" in the left panel
3. Scroll down to "Roles & Permissions" (under the "General" section) → "Invite Collaborators".
4. Enter our email address provided by the Support team (support@powr.io).
5. Assign the Website Manager role.
6. Click "Send Invite".

For detailed instructions, see Wix's official guide:

https://support.wix.com/en/article/wix-owner-app-inviting-and-managing-contributors

Once you've sent the invitation, reply to your support ticket and let us know so we can begin investigating.

Remove Access After Your Issue Is Resolved

For your security, we recommend removing POWR's contributor access after your support request has been resolved.

To remove a contributor:

1. Open Settings → Roles & Permissions.
2. Click the next to the POWR contributor → "Remove collaborator".

You can always invite us again if requested in the future.

Frequently Asked Questions

Why does POWR need contributor access?

Some issues can only be diagnosed by reviewing your Wix site settings, editor configuration, or app installation. Contributor access allows us to investigate these issues directly.

Is it safe to grant access?

Yes. We only request access when necessary to troubleshoot your issue and only use it for that purpose.

Can I remove access afterward?

Absolutely. Once your issue has been resolved, you can remove POWR as a contributor at any time.

Need Help?

If you're unsure how to invite a contributor or have questions about granting access, our support team is happy to help.

👉 Contact our support team:
https://help.powr.io/hc/en-us/requests/new

Please let us know once you've sent the invitation so we can begin investigating your issue.