If you’re using a POWR app through the Wix App Market, it’s important to understand how pricing, upgrades, and refunds work — especially since they function differently than upgrades purchased directly from POWR.io. This article will walk you through what to expect and how to manage your subscription effectively.
In This Article:
How POWR App Pricing Works on Wix
When you upgrade a POWR app through the Wix App Market, all billing is handled directly by Wix — not POWR.
Where to find pricing
-
Open your Wix Dashboard and go to Manage Apps.
-
Find the POWR app you’ve installed.
-
Click the Upgrade App button to view pricing options.
💡 The pricing shown reflects the average monthly cost when selecting an annual plan. You may also choose a monthly plan, which is available after clicking through to the Upgrade screen.
Understanding POWR vs Wix Upgrades
It's important to know that upgrades made through Wix are site-specific, while upgrades purchased from POWR.io are account-wide.
| Feature | Wix Upgrade | POWR.io Upgrade |
|---|---|---|
| Applies to multiple sites | ❌ No – one site only | ✅ Yes – all sites under your account |
| Billing handled by | Wix | POWR |
| Editable in POWR dashboard | ✅ Yes | ✅ Yes |
| Refund handled by | POWR, but submitted through Wix | POWR |
🔄 Transferring to a different site?
Wix currently does not allow upgrade transfers between sites. If you've upgraded the wrong site or need to move the app, please contact POWR Support. We’ll help transfer your upgrade without losing access or requiring a second purchase.
How to Request a Refund
Since Wix handles billing, POWR cannot issue refunds directly. However, POWR Support must approve refund requests for them to be processed by Wix.
You may be eligible for a refund if:
-
You purchased an annual plan on the wrong site.
-
You upgraded the wrong POWR app type (e.g. bought Payment Button instead of Form Builder).
To request a refund
-
Contact POWR Support.
-
Include a copy of your Wix invoice and explain the issue.
-
If eligible, POWR will forward the case to the Wix Billing Team for processing.
🚫 Refunds for other reasons — such as changing your mind or canceling mid-subscription — are not available at this time.
How to Cancel a Wix App Upgrade
Canceling a subscription through Wix does not automatically trigger a refund but will prevent future charges.
Follow this guide to cancel your subscription:
📖 How to Cancel a Subscription on Wix – A Step-by-Step Guide
❗ Deleting the app from your Wix site does not cancel your subscription. You must cancel it in your Wix account settings to stop billing.
Conclusion
When using POWR apps through the Wix App Market, remember that Wix handles billing, and upgrades are limited to one site. If you need help with refunds or transferring an upgrade, POWR is here to help — just reach out to our support team.
Have questions? Contact POWR Support for personalized help, or view our pricing plans to explore more app options and features.
Comments
1 comment
I purchased this upgrade without knowing that you needed 2000 or more followers on facebook in order to use. Why was this not made clear before the purchase and why have I not heard back from anyone regarding my refund??
Please sign in to leave a comment.