Why is my PayPal window showing a different language?

Question

Recently, a customer checked out through my POWR eCommerce App, and PayPal appeared in Chinese. What's going on?

Answer

Don't panic! The problem is not with your eCommerce App.

Sometimes, if a shopper visits a foreign website or purchases something from another country, a cookie will be left on their machine. This cookie can tell the browser to load particular webpages in that foreign language the next time they are viewed.

Your customer probably purchased something from a Chinese retailer recently, and is seeing pages render in Chinese as a result.

Here's an article from the PayPal Community Forum about incorrect languages displaying in PayPal.