Basic Troubleshooting Steps of POWR Apps

If your POWR app isn't working as expected, don't worry! Many common issues can be resolved with a few simple troubleshooting steps.

Whether your app isn't loading, changes aren't appearing, or a feature isn't working correctly, follow the steps below before contacting support.

In This Article

• Refresh the Page
• Publish Your Changes
• Clear Your Browser Cache
• Try an Incognito or Private Window
• Test in Another Browser or Device
• Disable Browser Extensions
• Check for Browser Console Errors
• Gather Information Before Contacting Support
• Still Need Help?

Refresh the Page

Sometimes your browser is displaying an older version of the page.

Try performing a hard refresh:

Windows

Ctrl + Shift + R

Mac

Command + Shift + R

This forces your browser to download the latest version of your website and the POWR app.

Publish Your Changes

If you've made changes to your app, make sure you've published them.

Depending on your platform, you may need to:

• Click Publish inside the POWR Editor.
• Publish your website in your website builder (such as Wix or Shopify).

If the changes haven't been published, your live site will continue displaying the previous version.

Clear Your Browser Cache

Browsers store website files to improve loading speed, but sometimes cached files can prevent recent updates from appearing.

Clear your browser's cache and then reload your website.

After clearing the cache, check whether the issue has been resolved.

Try an Incognito or Private Window

Open your website in an Incognito (Chrome/Edge) or Private (Firefox/Safari) window.

This helps determine whether the issue is caused by:

• Cached files
• Browser extensions
• Existing cookies
• Administrator-only features

If the app works correctly in Incognito mode, the issue is likely related to your browser environment.

Test in Another Browser or Device

Try opening your website using:

• Another browser (Chrome, Firefox, Safari, Edge)
• Another computer or mobile device

If the issue only occurs in one browser, it may be caused by browser settings or extensions rather than the app itself.

Disable Browser Extensions

Some browser extensions can interfere with website functionality.

Common examples include:

• Ad blockers
• Privacy extensions
• Script blockers
• VPN extensions

Temporarily disable any extensions and refresh the page to see if the issue persists.

Check for Browser Console Errors

If a feature still isn't working correctly, check your browser's Developer Console for error messages to share with our team.

Console errors help our support team identify JavaScript conflicts or other issues affecting your app.

Learn how to capture a console log here

Gather Information Before Contacting Support

If the issue continues after completing the steps above, collecting a few details will help us investigate more quickly.

When contacting our support team, please include:

• Your website live page URL where the app is installed
• A description of the issue
• Screenshots or screen recording
• Console log (where applicable)

Providing this information upfront often reduces the time needed to resolve your issue.

Still Need Help?

If you've completed the troubleshooting steps above and the issue persists, our support team is happy to help.

👉 Contact our support team:
https://help.powr.io/hc/en-us/requests/new

Please include as much information as possible so we can investigate your issue efficiently.

You can also explore additional features and premium plans on our Pricing Page:

https://www.powr.io/pricing

Related Articles

• How to Capture a Browser Console Log
• How to Grant POWR Access to Your Shopify Store
• How to Grant POWR Access to Your Wix Site
• How to Grant POWR Access to Your BigCommerce Store
• Why Is CAPTCHA Showing Even Though I Disabled It?
• Why Do I See the "Edit" Button on My App?