If you’re updating your POWR app in Wix but the changes aren’t appearing on your live site, don’t worry. This article will help you troubleshoot and resolve the most common reasons your changes may not be saving properly
In this article
- Check if you published the Wix page
- Clear your browser cache
- Try a hard refresh
- Still stuck? Contact Support
Check if you published the Wix page
If your app looks updated inside the Wix editor preview but not on the public site, it’s likely the page wasn’t published. In order to fix it, do the following after having edited the POWR app:
- Edit your POWR app in the Wix Editor.
- Click the Save button in the upper right hand corner.
- Then click the Publish button.
- Your changes will now be visible in the live Wix site.
If your app looks updated inside the Wix editor preview but not on the public site, it’s likely the page wasn’t published. In order to fix it, do the following after having edited the POWR app:
Clear your browser cache
Sometimes your browser saves an older version of the app and doesn’t display recent changes. In that case, try clearing your cache.
-
In Chrome: Press
Cmd+Shift+Delete(Mac) orCtrl+Shift+Delete(Windows). Alternatively, you can check the instruction provided here for other browsers. - Select both the "cookies" and "Cached images and files" option
- Proceed with the button to delete the data
Then, reload your site and check again.
Try Hard Refresh
Instead of a normal refresh, use a hard refresh to load the most recent version of your app. This forces the browser to reload everything with details.
- Mac: Press
Cmd + Shift + R - Windows: Press
Ctrl + Shift + R
Still stuck? Contact Support!
If your app still isn’t saving correctly after following all the steps above, we’re here to help.
Click here to contact our support team and we’ll get back to you within just two hours to assist.
Comments
7 comments
did not work.
Trying to save settings in video gallery to show youtube video
I've tried save and publish, multiple times on multiple pages. It's still not showing on the live site. It shows on the editing page, but won't go live.
Hi Tracy. This looks like a bug. Our team is looking into it. Thanks for the heads-up! Should hopefully resolved shortly.
Have tried to publish, but just isn't happening. it's showing on my editing page but not when I'm going live.
Hi Rouble, this sounds like it could be a cookies-related issue or a bug. Please contact our support team and include link to your site and ideally also a screenshot showing what you see in the editor vs the website. Thanks!
Hey Pilar, I am facing same problem. Can't able to publish my changes. Please resolve this as soon as possible as my clients are looking out for my website.
www.adheeshjain.com
Regards
Hi adheeshjain, please submit a ticket to our support team with more details. Are you using our Facebook Chat app by any chance? It looks like there may be an issue with that particular app. We're working on a fix for that. If it's a different app that you're having trouble with, please include a screenshot and additional details in your message so our support team can replicate the issue. Thanks!
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