How to Cancel a Subscription on Wix: A Step-by-Step Guide

If you’ve started a free trial or purchased a POWR upgrade through the Wix App Market and want to cancel your subscription, the cancellation must be done directly through your Wix account.

This guide will walk you through the steps to cancel or prevent auto-renewal for your POWR subscription on Wix.

💡 POWR does not manage billing or cancellations for Wix subscriptions — everything is handled through Wix’s own billing system.

This article contains the following topics:

1. Before you Cancel: Consider Alternatives

2. How to Cancel a POWR Subscription on Wix

3. What Happens Cancellation?

4. Need Help? Contact Support!

Before you Cancel: Consider Alternatives

If you’re canceling because of the reasons below (or more):

• The app isn't working as expected
• It's too expensive for your budget
• You’re missing a specific feature
• You didn't mean to upgrade
• You want to expore a different app

We’d love the chance to help or offer a personalized solution — including 1:1 demo call with our Success team or Support Manager, and more.

Click here to contact our Support team before cancelling. We’re happy to make it right!

How to Cancel a POWR App Subscription on Wix

You can cancel your app subscription in just a few steps from your Wix Subscriptions page.

1. Go to Premium Subscriptions in your Wix account.

2. Click the three-dot icon next to the relevant POWR app.

3. Select "Cancel App".

4. Follow the prompts to complete the cancellation process.

💡 If the "Cancel App" option doesn't appear on your screen, it's probably because you're not owner of the account. Please note that only the owner or an admin (co-owner) account can proceed.

What Happens After You Cancel?

• Your subscription will remain active until the end of the current billing period.

• You will not be charged again once the billing period ends.

• The POWR app will revert to the Free plan once your paid term expires.

• Your existing app content will remain saved and editable

• Your previously entered data and settings will be preserved in your account, but plugins with paid features will be hidden on your live site until you remove those features.

Need Help? Contact Support!

If you’re having trouble canceling or need any type of assistance, click here to contact our support team and we’ll guide you through the process.

FAQs

• I deleted the app from my Wix site. Is the subscription canceled automatically?
  No. Removing the app from your site does not cancel your subscription. You must cancel it manually in your Wix Subscriptions settings as expained in this article.
  
  
• Will I get a refund after canceling my subscription?
  Per POWR’s refund policy, only yearly or biennial plans canceled within 5 days of purchase are eligible for a refund.
  For any questions, please contact POWR Support and include a copy of your Wix invoice. Our team will review your request and assist you directly, as all refund approvals must be processed through POWR.
  
  
• Can I reinstall the app later and keep my settings?
  Yes! If you want to reinstall the same POWR app with all saved data later, our support team can help with the recovery.