I just added a new POWR Form Builder App to my WordPress website, but that new App has replaced all my previous POWR forms! What's going on?
Note: This issue also sometimes appears on Joomla websites. The above fixes should work in Joomla, too
Don't panic, your old App still exists.
This is a rare phenomenon in Wordpress most likely due to a conflict with another Wordpress App. In this situation, labels are removed from POWR Shortcodes. We no longer use labels in Shortcodes, but if you added a POWR App to your site pre-2016, it’s probably still using a label in the Shortcode.
If that label has been stripped out, the App has no way of differentiating itself from other POWR Apps of the same type. You may now see your newly created App in place of the old one on your site.
To see if this is what's happening on your site, use your browser's Inspect Element function, and search for POWR. If no label is shown between the " " marks, you are most likely experiencing this bug.
Try the following fixes to resolve this problem.
- Get updated Shortcode - Log in at POWR.io an search for the app that is no longer showing up on your website. Open the App Editor, save the App and click Add To My Site. Copy the updated Shortcode and add it in place of the old Shortcode which included a label.
- Use HTML DIVs (you must use the Text view in the Wordpress editor) - Remove the Shortcode for the app that isn't appearing correctly, and replace it with a DIV, like this:
<div class="powr-contact-form" label="Apple"></div>
Save the changes, then go to your live page. You should see a new POWR default App on your site. Open the App Editor and use the Import function to add the content and design from your original app to your site.
If none of these solutions resolves your problem, please contact POWR Support