When User is unable to make a payment

When User tries to buy a subscription, an error might occur.

In this case, we need to whitelist his POWR account in TSH and let the User know to clear cache and cookies and submit payment again.

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4409673242775/mceclip0.png)

If he still sees the issue, we need to ask them to send support screenshot of braintree client token and relay this image to #Engineering channel for help:

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4409673251991/mceclip1.png)

If User already submitted a payment and it was declined, please check braintree transaction with last 4 digits of CC, date and amount charged.

Declined transaction will have the following record (please refer to image below), in this case User need to contact his bank for more detailed information.

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4409673272215/mceclip2.png)