StackSocial/StackCommerce Deal
On May 11, 2019 we launched a deal with StackSocial Deal which gives customers a lifetime Premium upgrade on all apps. The deal is purchased on Stacksocial so you won’t see subscription/payment information in the Subscription tab in TSH. You can identify a StackSocial customer by looking at the Notes tab. This is what you should see:
FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/360041388353/Wix.com_-_Invoice.png)
Redeeming a StackSocial Code
The deal is for new POWr customers only. It cannot be applied to an existing account.
When a customer buys the deal, StackSocial gives them a redemption code. Customers need to create a new POWr account via this link to redeem the code: https://www.powr.io/users/sign_up?src=stackcommerce&promo=true. Click on the link and you'll notice a field for the redemption code.
If, for some reason, the user can't redeem their deal, give the user a premium trial for 3650 days but ask to see a copy of their receipt first.
Common issues:
- When we first ran the deal, we were also running an A/B that made Premium upgrades only remove the POWr logo meaning there was no difference in features between free and Premium.
Solution: If a user reports there is no difference in features, you can bump their account to Pro so they actually get features.
- Refund requests are handled by StackSocial because the purchase was made on their site. We don't have transaction or payment details.
Solution: Recommend they contact StackSocial.
- Deals cannot be stacked! This means customers can't purchase multiple deals and hope they get magically get a Business upgrade.
Solution: They can always purchase a plan on POWr however this is custom so you would need to work with the customer to figure out the best solution.
- StackCommerce charges us a $100 no-response chargeback fee if we don't respond to their support emails within 48 hours (and confirm with StackCommerce that we got back to the user).
Solution: Prioritize these tickets!