POWR Refund Policy
Can I Get a Refund for My Upgrade?
We understand that sometimes plans change. While POWR aims to be flexible and fair, our refund policy depends on the type of plan, where and when it was purchased.
This article explains when refunds are available and how to request help if you’re unsure. The following topics are included:
Official Refund Policy
Our terms and full Suspension and Termination of Service policy can be found here: 👉 POWR Terms of Service
All customers are recommended to read our Terms before completing a purchase at checkout.
Am I Eligible for a Refund?
Unfortunately, monthly plans are non-refundable. If a monthly plan is canceled, the auto-renewal will stop automatically (meaning you will no longer be charged), and you will continue to have full access to the plan features till the last day of your monthly billing cycle.
Tip: If you're unsure whether a paid plan is right for you, you can request a free trial before upgrading. Contact us here and we’ll be happy to set one up.
Annual and Biennial upgrades are refundable if requested within 5 days of purchase or renewal.
If you cancel more than 5 days after your upgrade or renewal, the subscription will remain active until the end of the billing cycle, but no refund will be issued.
If you downgraded from a higher-tier yearly plan to a lower-tier yearly plan during mid-cycle, please contact our support team, and we will arrange a prorated refund for your convenience.:
Upgrades Purchased Through Wix or Other Platforms
If you purchased your POWR upgrade through the Wix App Market, you can cancel it directly within your Wix account with the instructions provided in the article below:
Learn how to cancel a subscription on Wix
How to Request a Refund or Billing Assistance
If you’re eligible for a refund or have billing questions:
Contact our support team
Include your account email, the app name, and any relevant details (invoice and/or purchase date)
We'll review your request promptly and let you know what options are available. If your request falls under our refund policy, you can expect the refunded charge to reflect on your account within 5 business days after confirmation from Support.
Need Help?
If you need any help or have any questions about our Form Builder, our support team is happy to help.
👉 Contact our support team
When contacting us, you'll be prompted to authenticate your email by signing in, and a confirmation code will be emailed to you. This helps ensure our support team's reply will be delivered to you with no issues.
For more information about available features, visit our Pricing Page:
https://www.powr.io/pricing