How to Grant POWR Access to Your Wix Site
In some cases, our support team may need temporary access to your Wix site to investigate an issue that can't be diagnosed remotely.
This article explains how to invite POWR as a Manager Contributor so we can troubleshoot your app more efficiently.
Note: We only request contributor access only when it's necessary to investigate or resolve a technical issue.
In This Article
Why We May Need Contributor Access
Most support requests can be resolved without accessing your Wix account.
However, for certain issues—such as installation problems, editor configuration, or site-specific behavior—we may need temporary access to your Wix site.
Granting contributor access allows us to:
Investigate installation issues
Review your app configuration
Test and reproduce reported issues
Resolve problems more quickly
How to Invite POWR as a Manager Contributor
Log in to your Wix account and and open the site dashboard you'd like us to review.
Go to "Settings" in the left panel
Scroll down to "Roles & Permissions" (under the "General" section) → "Invite Collaborators".
Enter our email address provided by the Support team (support@powr.io).
Assign the Website Manager role.
Click "Send Invite".
For detailed instructions, see Wix's official guide:
https://support.wix.com/en/article/wix-owner-app-inviting-and-managing-contributors
Once you've sent the invitation, reply to your support ticket and let us know so we can begin investigating.
Remove Access After Your Issue Is Resolved
For your security, we recommend removing POWR's contributor access after your support request has been resolved.
To remove a contributor:
Open Settings → Roles & Permissions.
Click the
next to the POWR contributor → "Remove collaborator".
You can always invite us again if requested in the future.
Frequently Asked Questions
Why does POWR need contributor access?
Some issues can only be diagnosed by reviewing your Wix site settings, editor configuration, or app installation. Contributor access allows us to investigate these issues directly.
Is it safe to grant access?
Yes. We only request access when necessary to troubleshoot your issue and only use it for that purpose.
Can I remove access afterward?
Absolutely. Once your issue has been resolved, you can remove POWR as a contributor at any time.
Need Help?
If you need help or have questions about our apps, our support team is happy to assist.
👉 Contact our support team
When you contact us, you'll be prompted to authenticate your email by signing in, and we'll email you a confirmation code. This helps ensure our support team's reply reaches you without issues.
For more information about available features, visit our Pricing Page:
https://www.powr.io/pricing