# POWR Help Center Get help and support directly from POWR's knowledge base. ## Articles - [How to add DNS records for your POWR Email sending domain](https://help.powr.io/article/how-to-add-dns-records-for-your-powr-email-sending-domain.md) ## Managing your POWR account ### Account & Billing - [When to Capture your Browser Console Log](https://help.powr.io/article/when-to-capture-your-browser-console-log.md): When a POWR app isn't working as expected—for example, if a feature isn't loading, a button isn't responding, or your app isn't displaying correctly—our support team may ask you to provide your… - [Why Hasn't My Form Submission / Response Limit Reset?](https://help.powr.io/article/why-hasnt-my-form-submission-response-limit-reset.md): If your Form Builder, Popup or Survey app submission/response counter hasn't reset at the start of a new billing period, don't worry. - [How to Delete Your Customers' Personal Data](https://help.powr.io/article/how-to-delete-your-customers-personal-data.md): If one of your customers requests the deletion of their personal data from a POWR app, follow these steps: Deleting Form, Popup, or Payment Data Your POWR apps (such as Forms, Popups, or Payment… - [How to unsubscribe from POWR emails](https://help.powr.io/article/how-to-unsubscribe-from-powr-emails.md): Issue description: You would like to cancel email subscriptions with POWR. Solution: Please follow the steps below: 1. Log in to your POWR account 2. Open "My account" 3. - [Locked account (dispute filed by user)](https://help.powr.io/article/locked-account-dispute-filed-by-user.md): Issue description: You are trying to login to the POWR account, however, the following message appears: "This account is no longer active. Please email support@powr.io to reactivate". - [How to Delete Your POWR Account and Personal Data (Personally Identifiable Information)](https://help.powr.io/article/how-to-delete-your-powr-account-and-personal-data-personally-identifiable-information.md): If you no longer wish to use POWR, you may want to delete your account and any associated personal data. This article will guide you through: 1. How to delete your POWR account 2. - [POWR Account and Login FAQ](https://help.powr.io/article/powr-account-and-login-faq.md): It won't let me log in! What's the matter? Make sure that you are logging in with the right email and password. - [I can't login to my POWR.io account](https://help.powr.io/article/i-cant-login-to-my-powr-io-account.md): If you are having difficulties logging into your POWR.io account, please check to see if the following apply to you: Shopify Since POWR apps can be used across various site building platforms… - [How do I change my POWR account's email address?](https://help.powr.io/article/how-do-i-change-my-powr-accounts-email-address.md): You can change your account email address by following these steps: 1. Log in to POWR.io 2. Go to My Account 3. In My Account, enter your new email address under Email (used to sign in to POWr). 4. - [How do I reset my password?](https://help.powr.io/article/how-do-i-reset-my-password.md): If you've forgotten your password or want to change it for security reasons, you can easily reset it from the POWR login page. - [How to Understand and Manage Your Cookies in POWR Apps](https://help.powr.io/article/how-to-understand-and-manage-your-cookies-in-powr-apps.md): Curious how cookies work in POWR apps and how they affect your users' experience? Whether you’re working with forms, popups, or custom displays, cookies help POWR remember actions taken by… - [Opting Out of Third Party Advertisements](https://help.powr.io/article/opting-out-of-third-party-advertisements.md): We understand those behavioral targeting ads that seem to watch your every click are not for everyone. Luckily, you can protect your personal data by opting out. - [Understanding POWR Pricing: Plans, Limits, and Discounts Explained](https://help.powr.io/article/understanding-powr-pricing-plans-limits-and-discounts-explained.md): Not sure which POWR plan is right for you? Whether you're looking for a free option or advanced features, this guide breaks down everything you need to know about POWR pricing, plans, app instance… ## Internal How-To's ### Internal KB ## Other Form questions ### Form Builder - [Why Was My POWR Account Deactivated?](https://help.powr.io/article/why-was-my-powr-account-deactivated.md): If you are locked out of your POWR account and unable to log in, it may have been automatically deactivated by our security system. - [Why Is CAPTCHA Showing Even Though I Disabled it?](https://help.powr.io/article/why-is-captcha-showing-even-though-i-disabled-it.md): If you're seeing a CAPTCHA on your POWR form even though the Require CAPTCHA setting is turned off, don't worry—this is expected behavior. - [Huge header gap in the mobile version of Formbuilder](https://help.powr.io/article/huge-header-gap-in-the-mobile-version-of-formbuilder.md): If you see this issue, it means that your header image layout was set to the top image, and you had the image before. - [Is it possible to have a POWR form appear only when the product is selected with the "Buy" button?](https://help.powr.io/article/is-it-possible-to-have-a-powr-form-appear-only-when-the-product-is-selected-with-the-buy-button.md): Please note that you can only achieve this by using Display On Click feature in your App Dashboard > Design. - [I need to add Subsription bar to my site. Which POWR app I can use?](https://help.powr.io/article/i-need-to-add-subsription-bar-to-my-site-which-powr-app-i-can-use.md): In this case, it is possible to select the Popup app or the FormBuilder app. Both of these apps have a Floating tab and button options. - [How can I make the fields required in my form?](https://help.powr.io/article/how-can-i-make-the-fields-required-in-my-form.md): To make fields required please follow the steps below: Open app settings > Select form element > toggle on the "Make Required Field" option. Kindly refer to the image below. - [Will I be able to limit form fields to 50 characters?](https://help.powr.io/article/will-i-be-able-to-limit-form-fields-to-50-characters.md): Yes, to set the limit please open app settings and press on "Add element" button: Select a "Paragraph" element: Set the number of limit in "Character limit" section: Press "Publish" to save changes: - [Oops! Your POWR form hit the maximum number of admin emails per hour.](https://help.powr.io/article/oops-your-powr-form-hit-the-maximum-number-of-admin-emails-per-hour.md): If you received this email, that means you have exceeded the limit of admin emails which is 25 per hour so we are pausing delivery of more messages to you for 1 hour at this point. - [How to change color of label text in my form?](https://help.powr.io/article/how-to-change-color-of-label-text-in-my-form.md): To change the color of label text please follow the steps below: 1. Open app settings 2. Press on "Design" > Inputs section 3. - [Set a limit or deadline for Form Submissions](https://help.powr.io/article/set-a-limit-or-deadline-for-form-submissions.md): With the Form Builder limit submissions feature, it is possible to set a submission limit, deadline, or both. - [Can I use POWR Forms for Sneaker Raffles?](https://help.powr.io/article/can-i-use-powr-forms-for-sneaker-raffles.md): POWR Form Builder is an excellent solution for many types of forms - contact forms, order forms, payment forms, surveys, polls, zoom meeting registration forms, etc. - [My POWR App is Taking Too Long to Load](https://help.powr.io/article/my-powr-app-is-taking-too-long-to-load.md): If your POWR app appears a few moments after the rest of your webpage, this is usually expected behavior and doesn't necessarily indicate a problem with the app itself. - [How to use POWR Form Builder in Shopify POS](https://help.powr.io/article/how-to-use-powr-form-builder-in-shopify-pos.md): You can use our Form Builder app in your Shopify POS checkout window. Install Form Builder from Shopify App Store and customize your Form. - [Form Builder: Elements not visible in IE11](https://help.powr.io/article/form-builder-elements-not-visible-in-ie11.md): Microsoft has announced that they are no longer actively supporting IE11 and are encouraging all users to use their Edge browser instead: - "Microsoft recommends using Microsoft Edge as your default… - [New Date Time Picker for Form Respondents](https://help.powr.io/article/new-date-time-picker-for-form-respondents.md): Nov 7th 2019 - This week we’re excited to have released an update to the Form Builder Date and Time element. - [How do I get emotional feedback using Emojis in my form?](https://help.powr.io/article/how-do-i-get-emotional-feedback-using-emojis-in-my-form.md): 1. Emoji Feedback Element Follow these steps to add emojis anywhere on your form using the Emoji Feedback Element: 1. Open the POWr Editor (or App Settings in Wix) 2. Go to the Form section 3. - [Fixed Positioning in Form Builder](https://help.powr.io/article/fixed-positioning-in-form-builder.md): You can now load POWR Forms as a popup on your website. To do this, go to your Form editor and select the Design tab > Display On Click> Toggle on Display On click. - [Why am I getting a form submission error?](https://help.powr.io/article/why-am-i-getting-a-form-submission-error.md): Sometimes this error message (Please fill in required fields) may appear even after everything seems to have been filled out. When this appears please review the following steps: 1. - [How to add Terms and Conditions to a Form](https://help.powr.io/article/how-to-add-terms-and-conditions-to-a-form.md): If you have a Terms of Service or Terms and Conditions page on your site, you can link to it from POWR Forms. Here's how: 1. Open your Form Editor (or App Settings in Wix) 2. Add a new Element. - [Accepting File Attachments and File Uploads with POWR Forms](https://help.powr.io/article/accepting-file-attachments-and-file-uploads-with-powr-forms.md): With POWR forms, users can send you files directly through your form. Note ⚠️: This is currently an upgraded feature in Form Builder. - [Intro to POWR Forms](https://help.powr.io/article/intro-to-powr-forms.md): POWR Forms are a powerful way to collect information from visitors on your website (no coding required) — whether you're capturing leads, gathering feedback, taking orders, payments, or receiving job… - [How to add Elements to POWR Forms](https://help.powr.io/article/how-to-add-elements-to-powr-forms.md): To add elements, like dropdowns, checkboxes, and text fields, to POWR Forms use the + Add Element button in the POWR Editor. 1. Open the POWR Editor 2. - [Manage memberships with POWR forms](https://help.powr.io/article/manage-memberships-with-powr-forms.md): I have a members-only area on my site. Can POWR handle the sign-up process for me? Yes and no. - [Can I use Multi-Steps / Pages in my Forms?](https://help.powr.io/article/can-i-use-multi-steps-pages-in-my-forms.md): POWR Forms now supports forms with multiple pages. The Page element enables your site visitors to fill out your form through multiple pages. - [Allow Users to Print your Forms](https://help.powr.io/article/allow-users-to-print-your-forms.md): If you'd like to allow users to fill out your form offline, you can enable Print View for your form. To do that, follow these steps: 1. Open your Form Editor (or App Settings if you are using Wix). - [How to change date format (US vs. International)](https://help.powr.io/article/how-to-change-date-format-us-vs-international.md): POWR Forms support both American and International date formats. To choose between the two, follow these steps: 1. Open the POWR Editor (or App Settings in Wix) 2. Go to the Form section 3. - [How to add images to Forms](https://help.powr.io/article/how-to-add-images-to-forms.md): There are two ways to add images to POWR Forms: 1. Image Element Follow these steps to add an image anywhere on your form using the Image Element: 1. Open the POWR Editor (or App Settings in Wix) 2. - [Numbers Element in POWR Forms](https://help.powr.io/article/numbers-element-in-powr-forms.md): POWR Forms can collect numbers with the Number element. Follow these steps to add a Number element to your form: 1. Open the POWR Editor (or App Settings in Wix) 2. Go to the Form section 3. - [How to create Multiple Choice questions in Forms](https://help.powr.io/article/how-to-create-multiple-choice-questions-in-forms.md): You can add multiple choice, multiple checkboxes, dropdown and multiple images elements to forms. To start, add one of these elements to your form: 1. Open the POWR Editor (or App Settings in Wix) 2. - [Conditional Logic](https://help.powr.io/article/conditional-logic.md): Note: This is an upgraded feature on POWR Form Builder. With conditional logic you can create rules which show certain elements based on the choices your visitor makes. - [Collecting Digital Signatures in Forms](https://help.powr.io/article/collecting-digital-signatures-in-forms.md): \This feature was updated on April 15, 2020. You can collect digital signatures through POWR forms by adding the Signature element to any form. 1. Open the POWR Editor (App Settings in Wix) 2. - [Can I collect secure information with POWR Forms?](https://help.powr.io/article/can-i-collect-secure-information-with-powr-forms.md): No! You should not collect secure or sensitive information, like credit card details, social security numbers, medical records, or other sensitive information with POWR Forms. - [Are POWR Forms HIPAA Compliant?](https://help.powr.io/article/are-powr-forms-hipaa-compliant.md): Yes, POWR has HIPAA-compliant forms available, but they are separate from our main Form Builder app. Many 100% HIPAA-compliant form templates are available that can be easily customizable in minutes. - [How do I create side-by-side elements in forms?](https://help.powr.io/article/how-do-i-create-side-by-side-elements-in-forms.md): You can create side-by-side elements on any Form by toggling the Half Width option to On. 1. Open the POWR Editor (App Settings in Wix) 2. - [How to change Text Size, Color, or Font in Forms](https://help.powr.io/article/how-to-change-text-size-color-or-font-in-forms.md): POWR Form Builder makes it easy to create stunning forms with unlimited capabilities and includes fully customizable design options including different backgrounds and font type, size, and color. ## Shopify ### Platforms/CMS - [How to Approve a POWR Collaborator Request on Shopify](https://help.powr.io/article/how-to-approve-a-powr-collaborator-request-on-shopify.md): If our support team needs to investigate an issue with your Shopify store, we may send you a Shopify Collaborator Request. - [How to Install POWR Apps on Shopify Using the PageFly Theme Editor](https://help.powr.io/article/how-to-install-powr-apps-on-shopify-using-the-pagefly-theme-editor.md): If you're using a POWR app on your Shopify store and recently switched to designing with PageFly, you may notice that your POWR app is no longer appearing. - [How to Find Your POWR App ID to Install on Shopify](https://help.powr.io/article/how-to-find-your-powr-app-id-to-install-on-shopify.md): To integrate your POWR app with Shopify, you'll need to find your POWR App ID. This is an essential step for successfully embedding your POWR app into your Shopify store. - [Automatic Installation of POWR Apps on Shopify](https://help.powr.io/article/automatic-installation-of-powr-apps-on-shopify.md): POWR offers 32+ apps on Shopify, each can be easily and automatically installed on any default page of your store including your homepage, products, collection pages, cart, or custom/default pages. - [How to Install POWR Apps Manually to Custom Locations on Shopify](https://help.powr.io/article/how-to-install-powr-apps-manually-to-custom-locations-on-shopify.md): POWR apps can be added to your Shopify store in just a few minutes. Depending on where you want the app to appear, you can install it in two ways: 1. - [How to Install POWR Apps Using Theme App Extensions in Shopify](https://help.powr.io/article/how-to-install-powr-apps-using-theme-app-extensions-in-shopify.md): As of December 2023, Shopify uses a new API for third-party apps, including POWR. What this means is there is a new way to install our apps! Here are the instructions on how you can install POWR apps… - [How to Remove Old POWR App Code from Your Shopify Theme (Post-December 2023 Update)](https://help.powr.io/article/how-to-remove-old-powr-app-code-from-your-shopify-theme-post-december-2023-update.md): Starting in December 2023, Shopify officially deprecated its legacy API that allowed automatic installation and removal of third-party app code, including POWR apps. - [How to collect customers' country (location) in Shopify customers?](https://help.powr.io/article/how-to-collect-customers-country-location-in-shopify-customers.md): Shopify customers allow to collect 'Customer name', Email and Location. In order to see the City and Country in the Location tab, please add ADDRESS element in POWR Formbuilder app THEN connect… - [How to request collaborator access in Shopify store?](https://help.powr.io/article/how-to-request-collaborator-access-in-shopify-store.md): There are 2 options to receive collaborator access in Shopify: Option 1. Ask the user to send us access. Using macro, macro name > "Shopify staff account invite" Option 2. - [Troubleshooting Shopify installation with duplicate pages](https://help.powr.io/article/troubleshooting-shopify-installation-with-duplicate-pages.md): If there is a case with the app not updating properly on the Shopify page + "Remove" button does not work, please follow these steps. \Screenshot of the page with the issue (console logs) Steps: 1. - [How can I enable Payments in Forms purchased via Shopify](https://help.powr.io/article/how-can-i-enable-payments-in-forms-purchased-via-shopify.md): I created a form and cannot enable Payments. ⚠️ As per Shopify requirements, starting from 25th August 2022 POWR forms that were purchased via Shopify cannot accept payments. - [How to Install POWR apps on Shopify (Automatic and Manual methods)](https://help.powr.io/article/how-to-install-powr-apps-on-shopify-automatic-and-manual-methods.md): POWR apps can be added to your Shopify store in just a few minutes. Depending on where you want the app to appear, you can install it in two ways: 1. - [How to delete POWR app from Shopify cart (manually)?](https://help.powr.io/article/how-to-delete-powr-app-from-shopify-cart-manually.md): If the POWR app was installed manually to the Shopify cart, please follow these steps to delete the app. 1. Click on "Online Store" 2. Open "Themes" 3. Open "Actions" 4. - [How to disconnect integration with Omnisend](https://help.powr.io/article/how-to-disconnect-integration-with-omnisend.md): To disconnect an integration with Omnisend: 1. Go to POWR Dashboard. 2. Click on My Contacts. 3. Press on Settings button next to Omnisend. 4. Click on Disconnect Omnisend. - [How to sync My Contacts with Omnisend for Shopify Users.](https://help.powr.io/article/how-to-sync-my-contacts-with-omnisend-for-shopify-users.md): ⚠️ This integration is only available for Shopify and Bigcommerce users. Integrate Omnisend with My Contacts using Shopify 1. Login to your Shopify Store 2. - [How to install apps to the Order / Checkout Confirmation Page](https://help.powr.io/article/how-to-install-apps-to-the-order-checkout-confirmation-page.md): Shopify displays an order confirmation page to customers after they complete a transaction. It is easy to install most POWR apps to this page by following a few directions. - [My users are not getting tagged as 'subscribed' on Shopify Customer List](https://help.powr.io/article/my-users-are-not-getting-tagged-as-subscribed-on-shopify-customer-list.md): POWR app do not auto-tag users as "subscribed". App tags users as subscribed only if the app has opt in option in forms and popups. - [How To Install POWR on PageFly](https://help.powr.io/article/how-to-install-powr-on-pagefly.md): To install POWR Apps on PageFly please follow following steps: 1. Go to PageFly, click to add element. 2. Find and drag HTML/Liquid region onto the page. 3. - [Sync My Contacts with Google Sheets](https://help.powr.io/article/sync-my-contacts-with-google-sheets.md): Go to My Contacts by clicking on My Contacts in the top navigation bar. Click on the Integrations button on the My Contacts page: Click on Connect next to Google Sheets: Allow access: Finish - a… - [Sync your POWR Popup or Form with Shopify Customers](https://help.powr.io/article/sync-your-powr-popup-or-form-with-shopify-customers.md): This integration will allow you to collect contacts from POWR Form and Popup and sync them with Shopify Customers. - [Advanced Shopify install: Add apps to your Products](https://help.powr.io/article/advanced-shopify-install-add-apps-to-your-products.md): To install your POWR app on a specific Product Page, please do the following: 1. Log into your Shopify Store 2. Select Apps on your lefthand side 3. Locate and select your POWR app 4. - [How to use POWR on Shopify](https://help.powr.io/article/how-to-use-powr-on-shopify.md): Frequently Asked Questions Which pages can I use POWR on? POWR will work on almost any page of your Shopify site! You can add our Apps to your home page, all pages, or your footer. - [How to uninstall POWR from Shopify](https://help.powr.io/article/how-to-uninstall-powr-from-shopify.md): Step 1: Remove App and App Shortcode If you used Automatic Install: If you used Automatic Install to add your App to your site, follow these steps to remove the App from your site: 1. - [App still appears after uninstalling from Shopify](https://help.powr.io/article/app-still-appears-after-uninstalling-from-shopify.md): A POWR app requires two things to load on your site: 1. The powr.js script installed to your website head 2. - [White space on Homepage after uninstalling POWR from Shopify](https://help.powr.io/article/white-space-on-homepage-after-uninstalling-powr-from-shopify.md): If you recently uninstalled your POWR apps from within the Shopify Apps admin but are still seeing a white space where the apps used to be, you may be affected by a legacy bug. - [Adding POWR apps to a Shopify Theme with HTML](https://help.powr.io/article/adding-powr-apps-to-a-shopify-theme-with-html.md): Our Automatic Install Wizard lets you easily add POWR apps to select pages, posts, and products on your website. - [Adding POWR to a Shopify Homepage Section](https://help.powr.io/article/adding-powr-to-a-shopify-homepage-section.md): Many recent Shopify themes use Sections for the homepage content. Instead of using one file that contains all homepage code, your homepage is broken into multiple sections which you can easily update… - [Countdown Timer Compatibility with Shopify Debut Theme](https://help.powr.io/article/countdown-timer-compatibility-with-shopify-debut-theme.md): If you're using Shopify's Debut Theme and am installing your Countdown Timer on your Homepage, please do the following steps: 1. Access the Installation Page of your Countdown Timer 2. - [App too small on Shopify page with width=100%](https://help.powr.io/article/app-too-small-on-shopify-page-with-width-100.md): With the setting under Design > App Size > App Width: 100% you can make an App take up the full width of the HTML container in which it was was placed on your site. - [Pay for your POWR subscription with Shopify](https://help.powr.io/article/pay-for-your-powr-subscription-with-shopify.md): Pay with Shopify To create your POWR subscription using Shopify billing, follow these steps: 1. Verify your Shopify billing 2. - [Using POWR Popup in Shopify](https://help.powr.io/article/using-powr-popup-in-shopify.md): Homepage vs. Every Page vs. Single Page There are a few ways to add POWR Popup to Shopify. ### About POWR #### Getting Started - [How to Grant POWR Access to your BigCommerce Store](https://help.powr.io/article/how-to-grant-powr-access-to-your-bigcommerce-store.md): Occasionally, our support team may need temporary access to your BigCommerce store to investigate an issue that can't be reproduced remotely. - [Why Is CAPTCHA Showing Even Though I Disabled it?](https://help.powr.io/article/why-is-captcha-showing-even-though-i-disabled-it-1.md): If you're seeing a CAPTCHA on your POWR form even though the Require CAPTCHA setting is turned off, don't worry—this is expected behavior. - [Are POWR Apps ADA and WCAG Compliant?](https://help.powr.io/article/are-powr-apps-ada-and-wcag-compliant.md): POWR apps are designed with accessibility best practices in mind to help create a better experience for all users. - [Need Help? How to Contact POWR Support](https://help.powr.io/article/need-help-how-to-contact-powr-support.md): Need help with a POWR app or account? Our Support Team is here to assist you with troubleshooting, setup, billing, integrations, and everything in between. - [How to remove POWR branding?](https://help.powr.io/article/how-to-remove-powr-branding.md): Remove POWR logo. POWR branding can be removed in any paid plan. The POWR branding cannot be removed if you are using free version of the app. - [Can a POWR app affect Google search results?](https://help.powr.io/article/can-a-powr-app-affect-google-search-results.md): We use iFrames to add our apps to a user's site. Although Google PR is affected by iFrames all the actions to have best SEO ranking need to be done by the user themselves. - [List of POWR cookies](https://help.powr.io/article/list-of-powr-cookies.md): Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. - [Does POWR work on Internet Explorer? Which Browsers are supported?](https://help.powr.io/article/does-powr-work-on-internet-explorer-which-browsers-are-supported.md): POWR apps work in all modern desktop and mobile browsers and can be used on any modern website that allows for minor code customizations. - [What is POWR?](https://help.powr.io/article/what-is-powr.md): Founded in 2014 and headquartered in San Francisco, POWR brings you a full library of tools (also known as apps or widgets) to help your business grow online. - [Which languages does POWR support?](https://help.powr.io/article/which-languages-does-powr-support.md): POWR supports multiple languages across the editor, app content, and customer support to help you create and manage our plugins in the language you’re most comfortable with. ## Wix ### Platforms/CMS - [How to Grant POWR Access to Your Wix Site](https://help.powr.io/article/how-to-grant-powr-access-to-your-wix-site.md): In some cases, our support team may need temporary access to your Wix site to investigate an issue that can't be diagnosed remotely. - [POWR Capital: Business Financing Built for Wix Merchants](https://help.powr.io/article/powr-capital-business-financing-built-for-wix-merchants.md): POWR has partnered with Stripe to offer eligible businesses access to fast, flexible financing through the Stripe Capital program. - [How to Install POWR's Hit Counter on Your Wix Site](https://help.powr.io/article/how-to-install-powrs-hit-counter-on-your-wix-site.md): POWR's Hit Counter offers customizable designs and real-time analytics, making it a valuable addition to your Wix site.​ This guide provides clear, actionable steps to seamlessly add and customize… - [App management page in WIX is blank (Safari Cross-Origin Restrictions).](https://help.powr.io/article/app-management-page-in-wix-is-blank-safari-cross-origin-restrictions.md): WIX app management page is not loading. When you see completely blank page as below, this means that safari is blocking redirects. - [How to Install POWR Apps on Wix](https://help.powr.io/article/how-to-install-powr-apps-on-wix.md): POWR offers 32 apps you can easily install on your Wix site to boost engagement, capture leads, drive sales, and more — all without code. There are two ways to add POWR apps to Wix: 1. - [How to enable POWR Comments Plugin Email Notifications (Wix)](https://help.powr.io/article/how-to-enable-powr-comments-plugin-email-notifications-wix.md): To enable the Email notifications on the POWR Comments plugin on Wix, please follow these steps: 1. Click on Plugin Settings 2. Click on Email Notifications under the Content Tab: 3. - [Wix Inbox integration and Form Builder File Upload](https://help.powr.io/article/wix-inbox-integration-and-form-builder-file-upload.md): The Wix Inbox integration will fail in cases where a file upload element is left blank. If you rely on Wix Inbox for your form notifications, either remove the file upload, or make it required. - [How can I connect my survey responses to the Wix CRM?](https://help.powr.io/article/how-can-i-connect-my-survey-responses-to-the-wix-crm.md): Only the basic contact information like the Email Address and Phone Numbers is automatically populated in Wix contacts. - [How to view/export orders from the Sales Dashboard (Wix)](https://help.powr.io/article/how-to-view-export-orders-from-the-sales-dashboard-wix.md): Orders made through any of your eCommerce and Payment Button Apps after July 15, 2017, are automatically backed up to a Sales Dashboard. - [Adding POWR app into Wix through embed code](https://help.powr.io/article/adding-powr-app-into-wix-through-embed-code.md): If you're using Wix and want to add a POWR app whether because it's not listed in the Wix App Market or because you purchased the subscription directly from the POWR account, you can still embed it… - [Wix: How many responses can I receive from my survey on each plan?](https://help.powr.io/article/wix-how-many-responses-can-i-receive-from-my-survey-on-each-plan.md): Please refer to the following submission limits for the POWr Survey app below: Free - 25 Starter - 100 Pro - 1000 Business - Unlimited - [Manage Popup, Facebook Chat and other fixed positioned apps in Wix](https://help.powr.io/article/manage-popup-facebook-chat-and-other-fixed-positioned-apps-in-wix.md): Wix has a new integration API that allows us to add apps to a Wix site in a new way. Unlike all of our other apps - Form Builder Plus+, Payment Button, etc. - [How to Remove Forms from the Form Response Dashboard (Wix)](https://help.powr.io/article/how-to-remove-forms-from-the-form-response-dashboard-wix.md): If you have old forms that you no longer use appearing in the dropdown menu of your Wix Dashboard, deleting the form in your Wix Editor will not remove it from the dropdown. - [Intro to Ecommerce (Wix)](https://help.powr.io/article/intro-to-ecommerce-wix.md): Getting Started POWR Ecommerce is a simple but powerful app that lets you sell almost anything online - products, services, subscriptions, and even digital files. - [Using POWR apps in a Wix lightbox](https://help.powr.io/article/using-powr-apps-in-a-wix-lightbox.md): Wix Lightbox With Wix's built-in Lightbox, you can create customizable popups for your website. Learn more about using Lightbox, here. - [How to use POWR on Wix](https://help.powr.io/article/how-to-use-powr-on-wix.md): POWR POWR offers two easy ways to add apps to your Wix website: through the Wix App Marketplace or by using a custom embed code. - [Wix App Market: Pricing, Upgrades, and Refunds for POWR Apps](https://help.powr.io/article/wix-app-market-pricing-upgrades-and-refunds-for-powr-apps.md): If you’re using a POWR app through the Wix App Market, it’s important to understand how pricing, upgrades, and refunds work — especially since they function differently than upgrades purchased… - [My changes aren't saving in Wix](https://help.powr.io/article/my-changes-arent-saving-in-wix.md): If you’re updating your POWR app in Wix but the changes aren’t appearing on your live site, don’t worry. - [Setting up Form Builder in Wix](https://help.powr.io/article/setting-up-form-builder-in-wix.md): Add to Site Use the Wix App Market to add POWR Form Builder Plus+ to your Wix site. Click on the form to open the App Settings panel. You can change the design and styling of the form later. - [Accept payments through Forms (Wix)](https://help.powr.io/article/accept-payments-through-forms-wix.md): You can accept payments and donations through any POWR Form on Wix. In the App Settings, follow these steps: 1. Go to the Payments tab 2. Toggle Require Payment to On. 3. - [Can I copy my app in Wix?](https://help.powr.io/article/can-i-copy-my-app-in-wix.md): As of May 17, 2017, copy-pasting POWR apps in the Wix Editor is now an option. How to copy-paste in Wix Copying one of your POWR apps works the same way as copying and pasting other elements in your… - [Setting up Payment Button in Wix](https://help.powr.io/article/setting-up-payment-button-in-wix.md): Setting up a Payment button in Wix takes just a few clicks. Add to Site Use the Wix App Market to add POWR Payment Button to your Wix site. Double click the button to open the App Settings panel. - [Connecting a Wix account to POWR](https://help.powr.io/article/connecting-a-wix-account-to-powr.md): Connect your POWR apps used in Wix to a POWR account If you'd like to manage your POWR apps via POWR.io, you can connect your POWr apps used in Wix to a POWr account. - [What happens to my POWR app after I transfer my Wix site?](https://help.powr.io/article/what-happens-to-my-powr-app-after-i-transfer-my-wix-site.md): Template updates and owner transfers in Wix Unfortunately, POWR apps will not retain their original settings when you update your template or transfer a site from one owner to another one. - [App Settings is Blank in Wix Editor (Internet Explorer)](https://help.powr.io/article/app-settings-is-blank-in-wix-editor-internet-explorer.md): If you are using Internet Explorer and the App Settings is blank when you open it in your Wix Editor, please try the following: - Use a different browser (recommended). - [Wix Contributor access: Form Dashboard + App Settings permissions](https://help.powr.io/article/wix-contributor-access-form-dashboard-app-settings-permissions.md): Wix has different levels of contributor roles: Inviting Site Contributors App Settings For a contributor to be able to access the settings of any of your POWR apps, they will need "Editor" access to… ## After submission ### Form Builder - [How to Create an Appointment Booking Form with POWR Form Builder](https://help.powr.io/article/how-to-create-an-appointment-booking-form-with-powr-form-builder.md): Need to collect information from your customers before they book an appointment? You can combine POWR Form Builder with Google Booking Page or any other booking provider of your choice to create a… - [Feature Request: Add the ability to set the order of an element's Poll results](https://help.powr.io/article/feature-request-add-the-ability-to-set-the-order-of-an-elements-poll-results.md): Feature request: The ability to determine the display of the order of answers to an individual element/input in the overview page and poll results. e.g. - [How to prevent multiple Form and Poll Submissions](https://help.powr.io/article/how-to-prevent-multiple-form-and-poll-submissions-1.md): Users can choose whether or not multiple submissions by the same user should be allowed in their forms and polls. - [My poll results are not displaying](https://help.powr.io/article/my-poll-results-are-not-displaying.md): There are two common reasons why Poll results are not displaying. 1. If the Poll does not have a Label name. - [What happens after a visitor completes my form?](https://help.powr.io/article/what-happens-after-a-visitor-completes-my-form.md): You can decide what happens after a visitor completes your website form. This helps to streamline your form by automating actions so you can eliminate manual work. - [How to Customize the Success Message After Your Form is Submitted](https://help.powr.io/article/how-to-customize-the-success-message-after-your-form-is-submitted.md): \Note - The After Submission Option for displaying a message was updated June 25th 2019. Messages customized before this date will be displayed in the new format below. - [How do I send confirmation emails/Autoresponder to people who complete my form?](https://help.powr.io/article/how-do-i-send-confirmation-emails-autoresponder-to-people-who-complete-my-form.md): To set up a confirmation email your form must have an email element. To set this up: 1. Make sure your form contains an Email Address element. 2. Open the Settings panel, and select Autoresponder. 3. - [How do I customize confirmation emails?](https://help.powr.io/article/how-do-i-customize-confirmation-emails.md): To customize the confirmation email that is sent to your users, follow these steps: 1. Open the POWR Editor and navigate to Settings 2. Open the Email to Form Respondent section 3. - [How to show results of a Survey or Poll](https://help.powr.io/article/how-to-show-results-of-a-survey-or-poll-1.md): Most form answers in any POWR forms, surveys, and polls can be displayed publicly after submission. Setting this up requires two steps: 1. ## AI Shopping Assistant ### Apps - [Intro to the POWR AI Shopping Assistant](https://help.powr.io/article/intro-to-the-powr-ai-shopping-assistant.md): The POWR AI Shopping Assistant helps you turn more browsers into buyers by answering your shoppers' questions, recommending the right products, and guiding them to checkout — all in real time, and… - [How the AI Shopping Assistant works](https://help.powr.io/article/how-the-ai-shopping-assistant-works.md): The POWR AI Shopping Assistant helps shoppers on your store get answers, find the right products, and check out faster — all on its own, with no coding required. - [How to add the AI Shopping Assistant to your Shopify store](https://help.powr.io/article/how-to-add-the-ai-shopping-assistant-to-your-shopify-store.md): The POWR AI Shopping Assistant (AISA) installs as an embedded app inside your Shopify admin. Follow these steps to add it to your store. - [Setting up your assistant for the first time](https://help.powr.io/article/setting-up-your-assistant-for-the-first-time.md): Get your AI Shopping Assistant ready in minutes with a quick 3-step setup wizard. The first time you open the app, we'll walk you through making the assistant feel like part of your store, so it can… - [Is it free, and which platforms is it available on?](https://help.powr.io/article/is-it-free-and-which-platforms-is-it-available-on.md): Pricing Yes — the AI Shopping Assistant is free during early access: no subscription, no billing details, and no credit card required. Just add it to your store and start using it. - [What is a "conversation" in the AI Shopping Assistant?](https://help.powr.io/article/what-is-a-conversation-in-the-ai-shopping-assistant.md): A conversation is one shopper's back-and-forth chat session with your assistant. How it works - It's multi-turn. - [What does the chat look like to my shoppers?](https://help.powr.io/article/what-does-the-chat-look-like-to-my-shoppers.md): Your shoppers see a small chat bubble on your storefront that opens into a friendly conversation with your AI Shopping Assistant. - [Can shoppers start a new chat or clear history?](https://help.powr.io/article/can-shoppers-start-a-new-chat-or-clear-history.md): Yes. A shopper can start a new chat at any time, which clears the current session's messages and begins a fresh conversation. - [What does the AI Shopping Assistant know about my store?](https://help.powr.io/article/what-does-the-ai-shopping-assistant-know-about-my-store.md): The AI Shopping Assistant knows what's in your live Shopify store — your products, inventory, and store content — and it reads that information so it can help shoppers find what they're looking for. - [What your assistant can and can't do](https://help.powr.io/article/what-your-assistant-can-and-cant-do.md): Your AI Shopping Assistant is a friendly storefront helper that answers shoppers' questions, recommends the right products, and guides them all the way to checkout — using what's already in your… - [What kinds of questions can shoppers ask?](https://help.powr.io/article/what-kinds-of-questions-can-shoppers-ask.md): Shoppers can ask your assistant almost anything about your products, in plain everyday language — no special wording needed. - [Can the assistant add items to the cart and help with checkout?](https://help.powr.io/article/can-the-assistant-add-items-to-the-cart-and-help-with-checkout.md): Yes — the assistant can add items to a shopper's cart right inside the chat, and it can point them toward checkout. - [What is a Nudge?](https://help.powr.io/article/what-is-a-nudge.md): A nudge is a small, friendly prompt that appears near the chat bubble at just the right moment to invite a shopper to start a conversation with your AI Shopping Assistant — for example, "Need help… - [What nudges are available in the AI Shopping Assistant?](https://help.powr.io/article/what-nudges-are-available-in-the-ai-shopping-assistant.md): Nudges are friendly, proactive prompts shown near your chat bubble to invite shoppers to start a conversation. - [Smart Nudges vs Manual Nudges — what's the difference?](https://help.powr.io/article/smart-nudges-vs-manual-nudges-whats-the-difference.md): In short: Smart Nudges are ready-made messages you simply switch on, while Manual Nudges are messages you write yourself (coming in a later release). - [How do I turn nudges on or off?](https://help.powr.io/article/how-do-i-turn-nudges-on-or-off.md): You control which Nudges appear on your store from one screen, turning each one on or off in a few clicks. 1. In the app, open the Nudges screen. 2. - [How does nudge audience targeting work?](https://help.powr.io/article/how-does-nudge-audience-targeting-work.md): Audience targeting lets a nudge show up for certain kinds of visitors instead of everyone, so the right prompt reaches the right shopper. - [How often will shoppers see nudges?](https://help.powr.io/article/how-often-will-shoppers-see-nudges.md): Nudges are capped so they stay helpful, not annoying. Your shoppers will only see a few at a time, never a stream of them. The limits - At most one nudge per page load. - [How do I preview and test my nudges?](https://help.powr.io/article/how-do-i-preview-and-test-my-nudges.md): Before your shoppers see them, you can check which nudges would appear by using the built-in Nudge Simulator. Nudges are proactive prompts shown near the chat bubble to invite shoppers in. - [What are pills?](https://help.powr.io/article/what-are-pills.md): Pills are the small, tappable chips that appear inside your AI Shopping Assistant chat, giving shoppers something to click instead of staring at a blank message box. - [How do I edit my conversation starter chips?](https://help.powr.io/article/how-do-i-edit-my-conversation-starter-chips.md): Conversation Starters are the tappable chips your assistant shows on an empty chat to suggest what shoppers can ask. They're one of the two types of Pills, and you can set 1 to 3 of them per store. - [Pills vs Nudges — what's the difference?](https://help.powr.io/article/pills-vs-nudges-whats-the-difference.md): Pills and Nudges both help shoppers chat with your AI Shopping Assistant, but they do different jobs and show up in different places. - [How do I customize how my assistant looks?](https://help.powr.io/article/how-do-i-customize-how-my-assistant-looks.md): You can match your assistant's look to your store in just a few clicks. 1. From your Dashboard, click Customize Chat to open the Chat Appearance Settings editor. 2. - [How do I preview my changes before going live?](https://help.powr.io/article/how-do-i-preview-my-changes-before-going-live.md): You can see exactly how your assistant will look before you save a single change. When you open Customize Chat from the Dashboard, the Chat Appearance Settings editor shows a live preview of your… - [How do I pause or turn off the assistant?](https://help.powr.io/article/how-do-i-pause-or-turn-off-the-assistant.md): You can hide the AI Shopping Assistant from your storefront in seconds, then bring it back whenever you're ready. - [What can I see on the AI Shopping Assistant dashboard?](https://help.powr.io/article/what-can-i-see-on-the-ai-shopping-assistant-dashboard.md): The dashboard is your home base for the AI Shopping Assistant — it shows whether your chat is running and gives you a quick read on how shoppers are using it. - [Where are revenue and conversion analytics?](https://help.powr.io/article/where-are-revenue-and-conversion-analytics.md): Detailed revenue and conversion analytics aren't part of this early-access version yet. - [Can I read my shoppers' chat transcripts?](https://help.powr.io/article/can-i-read-my-shoppers-chat-transcripts.md): Not in this version. There's no in-app way to browse individual chat transcripts yet. - [What data does the AI Shopping Assistant collect, and how is it kept private?](https://help.powr.io/article/what-data-does-the-ai-shopping-assistant-collect-and-how-is-it-kept-private.md): The AI Shopping Assistant only collects what it needs to chat with your shoppers and help them find the right products — and we take care to keep that data private, secure, and out of advertising. - [How long is shopper data kept, and how is it deleted?](https://help.powr.io/article/how-long-is-shopper-data-kept-and-how-is-it-deleted.md): Your shoppers' conversation data is kept only while you have the AI Shopping Assistant installed, and it's deleted automatically when you uninstall. How long it's kept There's no fixed expiry date. - [How do shoppers request access to or deletion of their data?](https://help.powr.io/article/how-do-shoppers-request-access-to-or-deletion-of-their-data.md): Shoppers can ask to see or delete the data from their conversations with your AI Shopping Assistant, and there are two ways to do it. - [Is the AI Shopping Assistant GDPR compliant?](https://help.powr.io/article/is-the-ai-shopping-assistant-gdpr-compliant.md): Yes. The AI Shopping Assistant is built to support your GDPR obligations. Here's how: - Shopify data requests are honored. - [I installed the app but don't see the assistant on my live store](https://help.powr.io/article/i-installed-the-app-but-dont-see-the-assistant-on-my-live-store.md): Installing the app doesn't automatically show the assistant on your storefront — you also need to turn on its widget and make sure it's live. Work through this checklist and it should appear. 1. - [The assistant isn't responding or shows an error — what to do](https://help.powr.io/article/the-assistant-isnt-responding-or-shows-an-error-what-to-do.md): If your AI Shopping Assistant stops replying or shows an error, it's usually a temporary connection hiccup that clears up quickly. - [My nudges or pills aren't appearing](https://help.powr.io/article/my-nudges-or-pills-arent-appearing.md): If your nudges or pills aren't showing up on your store, it's usually a quick fix. Work through the checklist below. Checklist 1. Make sure the assistant is enabled. ## POWR Pricing & Upgrades ### Account & Billing - [June 2026 price update](https://help.powr.io/article/june-2026-price-update.md): On June 30, 2026, we are raising monthly prices on paid POWR plans by $1. This is our first price change since 2022. - [How to Cancel a Subscription on Wix: A Step-by-Step Guide](https://help.powr.io/article/how-to-cancel-a-subscription-on-wix-a-step-by-step-guide.md): If you’ve started a free trial or purchased a POWR upgrade through the Wix App Market and want to cancel your subscription, the cancellation must be done directly through your Wix account. - [How to Find and Download POWR App Invoices in Wix](https://help.powr.io/article/how-to-find-and-download-powr-app-invoices-in-wix.md): Managing your billing information is crucial for maintaining a clear understanding of your expenses. - [Why I can't purchase POWR app subscription?](https://help.powr.io/article/why-i-cant-purchase-powr-app-subscription.md): If you are located in India, as of October 1st, we were affected by Reserve Bank of India (RBI) guidelines. Unfortunately, we are not set up to do subscription payments for users in India anymore. - [What Is My Prorated Credit?](https://help.powr.io/article/what-is-my-prorated-credit.md): Your pageview billing cycle begins on the day you created your POWR account. Upgrading from a Free Plan If you purchase a paid plan after your account creation date, you will get a prorated credit… - [When Does My POWR Pageview Billing Cycle Start and Reset?](https://help.powr.io/article/when-does-my-powr-pageview-billing-cycle-start-and-reset.md): Whether you're a free or paid POWR usage, your billing cycle starts from the date your account was created. This is the date from which your pageviews will be counted. - [About POWR Usage-Based Pricing](https://help.powr.io/article/about-powr-usage-based-pricing.md): POWR Pricing Plans POWR's pricing plans are based on usage. Your usage is defined by pageviews, which is the number of times your apps are viewed on a webpage. - [Subsription discount has not been applied](https://help.powr.io/article/subsription-discount-has-not-been-applied.md): Issue description: You were about to change the subscription plan and were offered a 50% discount. - [How do I change my billing frequency for my upgrades?](https://help.powr.io/article/how-do-i-change-my-billing-frequency-for-my-upgrades.md): To view your active subscription, log into your account at POWR.io, select your email address in the top right corner, and go to My Account > Subscriptions. - [How can I downgrade my subscription to a lower plan?](https://help.powr.io/article/how-can-i-downgrade-my-subscription-to-a-lower-plan.md): To view your active subscription, log into your account at POWR.io, select your email address in the top right corner, and go to My Account > Subscriptions. - [Billing FAQ](https://help.powr.io/article/billing-faq.md): Why am I still being charged? You probably still have an active POWR upgrade. Learn more about this here. - [How does POWR pricing work?](https://help.powr.io/article/how-does-powr-pricing-work.md): Where can I find POWR pricing? ⭐️ Discover the Best Pricing for Your Needs and Budget Looking for the right pricing for a specific POWR app? Simply head over to our pricing page. - [How to Cancel Your POWR Subscription: A Step-by-Step Guide](https://help.powr.io/article/how-to-cancel-your-powr-subscription-a-step-by-step-guide.md): Canceling your POWR subscription ensures you won’t be charged for future billing cycles. This guide walks you through the cancellation process step by step. - [Downloading POWR account receipts](https://help.powr.io/article/downloading-powr-account-receipts.md): To view and download your POWR transaction receipts, please follow the steps below: 1. Log in to your account at https://www.powr.io 2. Click the profile avatar at the top right of the screen 3. - [How do I update my payment details?](https://help.powr.io/article/how-do-i-update-my-payment-details.md): To update your payment details, follow these steps: 1. Log in to your account at powr.io 2. Click on your user icon and click My Account. 3. - [POWR Refund Policy](https://help.powr.io/article/powr-refund-policy.md): Can I Get a Refund for My Upgrade? We understand that sometimes plans change. While POWR aims to be flexible and fair, our refund policy depends on the type of plan, where and when it was purchased. - [How do I upgrade my POWR apps?](https://help.powr.io/article/how-do-i-upgrade-my-powr-apps.md): Upgrading your POWR app gives you access to premium features like removing branding, increasing limits, unlocking integrations, and advanced customization options. - [Where is my upgrade?](https://help.powr.io/article/where-is-my-upgrade.md): If you purchased an upgrade, but you are not seeing the upgrade in your live app, this could be due to one of the following reasons: Upgrade was purchased for the wrong app A Starter or Pro upgrade… - [Upgrade your POWR account using PayPal](https://help.powr.io/article/upgrade-your-powr-account-using-paypal.md): You can upgrade your account with a PayPal account or any major credit card, and it's really easy. ## Email Editor (POWR Mail) ### Form Builder - [Intro to POWR Email Marketing App](https://help.powr.io/article/intro-to-powr-email-marketing-app.md): The POWR Email Marketing App makes it easy to create and send custom email campaigns; no technical skills or external tools required. - [Adding dynamic content to your emails](https://help.powr.io/article/adding-dynamic-content-to-your-emails.md): In the POWR Mail Editor you can personalize your email by adding dynamic content to the email body. - [Sending test emails](https://help.powr.io/article/sending-test-emails.md): In the POWR Email Editor you can send test emails to your chosen email address to ensure that the email looks as expected in different email clients and on mobile. - [Email Settings (Subject Line, From Name etc.)](https://help.powr.io/article/email-settings-subject-line-from-name-etc.md): Click on "Edit Settings" to change the following elements of your email: - From Name - Reply-To Email - Subject Line - Preheader Customizing the Settings The Free Plan comes with defaults for the… - [Form Submission Data Element](https://help.powr.io/article/form-submission-data-element.md): The Form Submission Data element in the Email Editor automatically displays the content in your form. - [Customer Confirmation Email Updates](https://help.powr.io/article/customer-confirmation-email-updates.md): If you created your POWR Form Builder before 05/02/2018 and are using the Customer Confirmation Email, you will no longer be able to access your existing email settings. - [Customizing the Email Footer](https://help.powr.io/article/customizing-the-email-footer.md): Customize the Footer To customize the footer, click into the footer on the email to open the Footer Options. - [Anti-Spam Requirements](https://help.powr.io/article/anti-spam-requirements.md): Since POWR sends automated emails from the United States, we are required to enforce and abide by the CAN-SPAM Act. ## Other ### Platforms/CMS - [How to Install the POWR App on Your Volusion Website (Template file and Homepage)](https://help.powr.io/article/how-to-install-the-powr-app-on-your-volusion-website-template-file-and-homepage.md): Want to enhance your Volusion store with customizable forms, popups, social feeds, or payment tools? POWR offers over 50 no-code plugins that you can easily add to any Volusion page. - [How to Install the POWR App on Your Hostinger Website](https://help.powr.io/article/how-to-install-the-powr-app-on-your-hostinger-website.md): Want to embed your POWR app on a Hostinger site? Whether you're capturing leads, showcasing content, or adding interactive tools, this guide walks you through how to install your POWR app on… - [How to Upload a CSV to Bulk Create Multiple Contacts](https://help.powr.io/article/how-to-upload-a-csv-to-bulk-create-multiple-contacts.md): This guide will help you use POWR's Bulk Create/Upload Contacts feature to add multiple contacts to your account at once. - [How to Add a Squarespace Extension to a Product Page for Free](https://help.powr.io/article/how-to-add-a-squarespace-extension-to-a-product-page-for-free.md): We found a really easy way to add extensions in Squarespace and wanted to share it with you. Typically, you would do it with code injection, but it is much simpler. - [How to install POWR on NationBuilder](https://help.powr.io/article/how-to-install-powr-on-nationbuilder.md): To install POWR apps to Nationbuilder please follow the next steps: 1. Go to the NationBuilder dashboard > Website 2. Choose a page where you want to install the app and click Edit 3. - [POWR code is not working in Lightspeed.](https://help.powr.io/article/powr-code-is-not-working-in-lightspeed.md): If it's your first time using POWR apps on your Lightspeed site, the app's shortcode may not work. - [How to add POWR apps on Pixpa?](https://help.powr.io/article/how-to-add-powr-apps-on-pixpa.md): It is possible to install POWR apps on Pixpa. When all app customizations are done, go to the Publish page>Install on a platform > Choose Pixpa > Copy Code. Install on Pixpa 1. - [How to install POWR app on Squarespace product page](https://help.powr.io/article/how-to-install-powr-app-on-squarespace-product-page.md): → Follow these instructions to install the app easily Get the code from POWR editor 1. Go to your POWR app editor 2. Click on Publish 3. - [How to Install POWR on Ecwid](https://help.powr.io/article/how-to-install-powr-on-ecwid.md): Please be advised that third-party/embedded apps are allowed on ECWID only for paid plans. - [POWR app not displaying properly in SharePoint](https://help.powr.io/article/powr-app-not-displaying-properly-in-sharepoint.md): Issue: When wobbly open the Sharepoint the app is not displaying properly until the mouse hovers over the timer. Before the mouse hover, they see on it. - [Can I install a POWR app on my Mailchimp campaign?](https://help.powr.io/article/can-i-install-a-powr-app-on-my-mailchimp-campaign.md): ⚠️Our apps can be installed on the Mailchimp campaign, however, they will only show as a static image with a redirection link and your recipient will have to click on this image to view the actual… - [New Google Site](https://help.powr.io/article/new-google-site.md): Q: The HTML code of the POWr app that I created is not working on the New Google site. - [How to use POWR on WooCommerce](https://help.powr.io/article/how-to-use-powr-on-woocommerce.md): 1. How to Install POWR Many of our apps are available in the WooCommerce Extensions Directory, inclusing Form Builder, Countdown Timer, FAQ, and more. - [How to use POWR on Yahoo Small Business](https://help.powr.io/article/how-to-use-powr-on-yahoo-small-business.md): You can add any POWR app to a Yahoo Small Business website following the steps shown in this gif: - [Duda AJAX Loading Error](https://help.powr.io/article/duda-ajax-loading-error.md): If you're having an issue with custom code or iframes being loaded on your Duda site, it's often because most custom code requires the page being loaded in order to be executed. - [Muse: Breakpoint and Mobile Issues](https://help.powr.io/article/muse-breakpoint-and-mobile-issues.md): Apps disappearing Muse has a unique way of handling mobile responsiveness. The system is set up in a way where custom widgets may not appear at different breakpoints unless you specifically set them… - [iFrame embed: App cut off on website](https://help.powr.io/article/iframe-embed-app-cut-off-on-website.md): If you chose iframe as your platform and are using the iframe embed code on your site, you might run into issues with the sizing of your App. - [App not loading on Squarespace site](https://help.powr.io/article/app-not-loading-on-squarespace-site.md): Some Squarespace themes use AJAX loading by default. With AJAX loading enabled, it can sometimes happen that your POWR Apps will not load on initial page load. - [App is not showing up on my local HTML page](https://help.powr.io/article/app-is-not-showing-up-on-my-local-html-page.md): Are you viewing a file on your computer in your browser without a server? The url would look something like this: file://link/to/your/page. - [App doesn't show up on mobile version of Tumblr blog](https://help.powr.io/article/app-doesnt-show-up-on-mobile-version-of-tumblr-blog.md): If you are seeing the POWr shortcode but not the actual App when viewing your Tumblr blog on a mobile device, you are most likely using a Tumblr mobile theme. - [How to add POWR to Webydo](https://help.powr.io/article/how-to-add-powr-to-webydo.md): POWR Apps are available through the Webydo editor. In the left menu bar, scroll down to the Widgets section. You'll see icons for every POWR App. Drag an icon onto your site to start editing that App. ## Other ### Apps - [How to Set Up and Use the Job Board App on Your Website](https://help.powr.io/article/how-to-set-up-and-use-the-job-board-app-on-your-website.md): A Job Board helps you display open roles, accept applications, and manage listings directly on your site. - [How to Add Google Tag Manager to Your POWR App](https://help.powr.io/article/how-to-add-google-tag-manager-to-your-powr-app.md): Easily connect your POWR plugin to Google Tag Manager (GTM) for improved tracking, analytics, and marketing integrations. - [🧭 How to Install POWR Apps on Nuvemshop](https://help.powr.io/article/how-to-install-powr-apps-on-nuvemshop.md): Quickly learn how to install and publish POWR apps on your Nuvemshop store. 🔗 Jump to a section: - For English Users - Para Usuários Brasileiros 📍 For English Users 1. - [Price Table has different font sizes on Shopify Product Page.](https://help.powr.io/article/price-table-has-different-font-sizes-on-shopify-product-page.md): I set width 100%, but my app is still narrow When you install POWR app in product description , app automatically adjusts to the Shopfy's Product description width. - [JobBoard: Scrolls up to the top of the page.](https://help.powr.io/article/jobboard-scrolls-up-to-the-top-of-the-page.md): Issue: Wobbly's job board scrolls up all the way to the top of the page after they click "More Info". - [How can I add a nickname to my app?](https://help.powr.io/article/how-can-i-add-a-nickname-to-my-app.md): A nickname of the app is the title displayed in POWR Dashboard: To add or edit this option please follow these steps: 1. Click on the "Edit" link to open the app: 2. - [Mailchimp is not linking with my Mailchimp Email SignUp app - Shopify](https://help.powr.io/article/mailchimp-is-not-linking-with-my-mailchimp-email-signup-app-shopify.md): The Mailchimp Email SignUp app is no longer supported which is causing the issue. Please try to create a Popup app instead using one of the links below and see if that makes any difference on your… - [How to add direct checkout links to POWR Price Table for Shopify](https://help.powr.io/article/how-to-add-direct-checkout-links-to-powr-price-table-for-shopify.md): For Shopify, have the plan selection buttons immediately open the checkout for a specific product. - [How can I capture the aggregated ratings and total reviews for Schema markup?](https://help.powr.io/article/how-can-i-capture-the-aggregated-ratings-and-total-reviews-for-schema-markup.md): Each review will appear within your Review app. You're also able to open your inspector to view the scripts and codes that renders each specific review. - [How do I Share an App or Add Collaborator Access?](https://help.powr.io/article/how-do-i-share-an-app-or-add-collaborator-access.md): Need someone else to edit your POWR app? You can easily share your app with teammates, clients, or collaborators without giving them access to your entire account. - [Scroll To Top: How to use Anchor Links](https://help.powr.io/article/scroll-to-top-how-to-use-anchor-links.md): In the Scroll to Top app editor, you can add an anchor ID to scroll to any text, image, or video on your webpage that contains the same ID. - [I cannot delete the app](https://help.powr.io/article/i-cannot-delete-the-app.md): Issue description: You're trying to delete the app in POWR Dashboard, but unfortunately, it does not work. This is probably caused by other apps previously being synced to your app. - [How to Receive Applications in the POWR Job Board App](https://help.powr.io/article/how-to-receive-applications-in-the-powr-job-board-app.md): When setting up POWR Job Board there are two ways to receive applications. The options are set up in the Content section of the POWR editor. - [How to add locations to Map](https://help.powr.io/article/how-to-add-locations-to-map.md): Enter any address in the right into the Address field in the POWR Editor. Walkthrough 1. Open the POWR Editor (or App Settings in Wix). 2. Go to the Locations tab. 3. - [How to Import Locations to Map](https://help.powr.io/article/how-to-import-locations-to-map.md): You can add multiple locations to a POWR Map all at once by uploading a CSV file. Here's how... Click the "Upload" link Navigate on over to your map app with your properly formatted CSV file. - [Hit Counter: Unique Views vs. All Views](https://help.powr.io/article/hit-counter-unique-views-vs-all-views.md): POWR Hit Counter allows you to count All Views or Unique Views. What's the difference? - All Views - counts every time someone visits the web page. This includes repeat visitors. - [How to embed videos in POWR Tabs](https://help.powr.io/article/how-to-embed-videos-in-powr-tabs.md): To embed videos in POWR Tabs: 1. Open the POWR editor and go to the Content section 2. Click open the tab you want to add a video to 3. Click on the Source code <> icon 4. - [Making comparison columns the same height](https://help.powr.io/article/making-comparison-columns-the-same-height.md): You can make all columns the same height in Price Table and Plan Comparison apps in the Design section of the POWR Editor. Walkthrough 1. Open the POWR Editor (or App Settings in Wix). 2. #### Editing your POWR App #### Getting Started - [Why Do I See "Edit" and "Rate us" Buttons on My Live POWR App?](https://help.powr.io/article/why-do-i-see-edit-and-rate-us-buttons-on-my-live-powr-app.md): If you see Edit, Rate Us, or other admin buttons displayed on your POWR app, don't worry. ONLY YOU can see them. - [How to add POWR third-party cookies in Google Chrome](https://help.powr.io/article/how-to-add-powr-third-party-cookies-in-google-chrome.md): Google Chrome might block all third-party cookies on your device preventing our plugins from loading properly. - [How to enable third-party cookies in Safari](https://help.powr.io/article/how-to-enable-third-party-cookies-in-safari.md): Safari usually blocks all third-party cookies automatically. Here's how you can enable them according to the device used, for a smooth experience when navigating through POWR apps and editor. - [Issue with Microsoft Edge (red screen)](https://help.powr.io/article/issue-with-microsoft-edge-red-screen.md): Unfortunately, starting from April 19, 2024, we are experiencing issues with our apps on the Microsoft Edge Browser. - [What do colored icons mean?](https://help.powr.io/article/what-do-colored-icons-mean.md): Colored icons on top of my apps In your POWR dashboard there are colored icons on top of your apps. These colors mean status of your apps. GREY — App is not published. - [How to use the POWR Editor](https://help.powr.io/article/how-to-use-the-powr-editor.md): Surely, you are reading this article because you have a POWR account with us already. - [Where is the POWR Edit Icon?](https://help.powr.io/article/where-is-the-powr-edit-icon.md): If you don't see the Edit Icon in the top-right corner of your app, there are a few simple steps to take. Log In Make sure you are logged in to your account at POWR.io. - [What is the POWR Edit Icon?](https://help.powr.io/article/what-is-the-powr-edit-icon.md): The Edit button appears above all published apps. It appears to anyone who has editing access for the app. This allows you to customize your app while viewing how it fits into your site. - [Can my website visitors see my POWR Edit Icon?](https://help.powr.io/article/can-my-website-visitors-see-my-powr-edit-icon.md): No. Only the owner of the app (you) can see the Edit Icon above your app. You can see the Edit Icon because you are logged in to your POWR.io account, and the app recognizes you as the owner. - [How do change the order of elements in my app?](https://help.powr.io/article/how-do-change-the-order-of-elements-in-my-app.md): To rearrange elements or entries in your app, use the drag-and-drop arrows seen on the upper left-hand corner of any Entry or Element. Here's how: 1. Open the POWR Editor 2. - [Allow cookies from POWR](https://help.powr.io/article/allow-cookies-from-powr.md): To use POWR apps successfully, your web browser will need to accept "cookies" from our domain powr.io. - [What is a 403 error?](https://help.powr.io/article/what-is-a-403-error.md): Trying to access a File? \ January 2020 security release limits access to form file uploads For users accepting File Uploads via Form Builder - only logged in POWR users with edit access to a form… - [What is a 404 error?](https://help.powr.io/article/what-is-a-404-error.md): Page Not Found Anytime you encounter a POWR 404 error, it is because the servers are unable to locate the page that you are attempting to navigate to: - The page may have moved to a new url - The… ## BigCommerce ### Platforms/CMS - [How to install POWR app in Bigcommerce Homepage](https://help.powr.io/article/how-to-install-powr-app-in-bigcommerce-homepage.md): Want to showcase a POWR app front and center on your BigCommerce site? Whether it’s a form, popup, or reviews widget, adding it to your homepage is a great way to engage visitors right away. - [How to sync My Contacts with Omnisend for Bigcommerce Users.](https://help.powr.io/article/how-to-sync-my-contacts-with-omnisend-for-bigcommerce-users.md): ⚠️ This integration is only available for Shopify and Bigcommerce users. Integrate Omnisend with My Contacts using Bigcommerce 1. Login to your Bigcommerce. 2. - [Sync your POWR Popup or Form with BigCommerce Customers](https://help.powr.io/article/sync-your-powr-popup-or-form-with-bigcommerce-customers.md): This integration will allow you to collect contacts from POWR Form and Popup and sync them with BigCommerce Customers. - [How to install POWR apps on BigCommerce Product pages](https://help.powr.io/article/how-to-install-powr-apps-on-bigcommerce-product-pages.md): There are different ways to install POWR apps on product pages. 1. From the Bigcommere app Dashboard (if you installed the app from Bigcommere app marketplace), (this method allows you to install to… - [How to Install POWR on BigCommerce](https://help.powr.io/article/how-to-install-powr-on-bigcommerce.md): From your BigCommerce account, go to Apps > Marketplace. Search for POWR and select the app you'd like to try. Note: If you'd like all-in-one access to all apps, choose POWR Pack. Click Install. - [Add POWR to your BigCommerce "Thank You" Page](https://help.powr.io/article/add-powr-to-your-bigcommerce-thank-you-page.md): If you have access to your theme files in BigCommerce, you can add custom content to your "Thank You" or "Order Confirmation" page (the page users are sent to after purchasing from your store). - [Uninstalling POWR from BigCommerce](https://help.powr.io/article/uninstalling-powr-from-bigcommerce.md): What does uninstalling do? Uninstalling a POWR app from BigCommerce removes the app from your BigCommerce apps dashboard. - [My POWR app is cut off on my BigCommerce site](https://help.powr.io/article/my-powr-app-is-cut-off-on-my-bigcommerce-site.md): Some BigCommerce themes use a fixed height for the main content area. This keeps the page from adjusting to the height of a dynamic element, such as our apps. - [Using POWR on Bigcommerce Mobile Themes](https://help.powr.io/article/using-powr-on-bigcommerce-mobile-themes.md): Is your POWR App not working on Bigcommerce mobile? This may be because Bigcommerce Mobile Themes have separate controls. ## Photo Gallery ### Apps - [Why Your Images Meet Size Requirements but Still Won’t Upload (and How to Fix It)](https://help.powr.io/article/why-your-images-meet-size-requirements-but-still-wont-upload-and-how-to-fix-it.md): If you’ve followed the recommended image size and file type guidelines but still experience issues uploading images to the app, it’s likely that the image dimensions are too large for the available… - [How to change Font, Color, or Background of Caption Descriptions in Galleries](https://help.powr.io/article/how-to-change-font-color-or-background-of-caption-descriptions-in-galleries.md): To change the font/color/background of your caption descriptions, simply follow these steps: - Open your App Dashboard; - Go to Design > Caption; - Find Caption Background Color and Caption… - [Intro to POWR Galleries](https://help.powr.io/article/intro-to-powr-galleries.md): Getting Started POWR Galleries are a quick easy way to display photos and videos on any website. You can add captions, blocks of text, links, and even buttons to collect payments. - [How to add a search bar to a POWR Gallery](https://help.powr.io/article/how-to-add-a-search-bar-to-a-powr-gallery.md): Note: This is a Pro feature. You can add a search bar to a POWR Gallery to help visitors find content quickly and easily. To enable the search bar, follow these steps: 1. - [How to control the width of a POWR Gallery](https://help.powr.io/article/how-to-control-the-width-of-a-powr-gallery.md): The width of a POWR Gallery or Social Feed is controlled by by two factors: - the width of individual columns. - the width of the frame where the app lives. - [Can I show the videos in a carousel with the Gallery app?](https://help.powr.io/article/can-i-show-the-videos-in-a-carousel-with-the-gallery-app.md): Unfortunately, there isn't a way to show the videos in a carousel with the Gallery app. However, this is possible with our Slider app. - [Can visitors share my Gallery posts on social media?](https://help.powr.io/article/can-visitors-share-my-gallery-posts-on-social-media.md): Yes! To allow social sharing, set the Make Shareable toggle to On. Walkthrough 1. Open the POWR Editor (or App Settings in Wix) for your Microblog or Media Gallery. 2. - [Can my visitors right-click to download images in my gallery?](https://help.powr.io/article/can-my-visitors-right-click-to-download-images-in-my-gallery.md): Yes, it is possible to enable/disable the right click on images: please open app settings > Design > Layout > Disable right click on images: \Note: This is a premium feature and requires a Pro or… - [Why does Autoplay not work for my app?](https://help.powr.io/article/why-does-autoplay-not-work-for-my-app.md): There have been policy changes in particular browsers that restrict auto-playing videos altogether. - [Photos stacked vertically in Gallery](https://help.powr.io/article/photos-stacked-vertically-in-gallery.md): Stacked Galleries: One Entry Our Galleries use a a Pinterest-style layout where images (or other types of entries) are arranged in a responsive layout. - [How to display private videos from Vimeo](https://help.powr.io/article/how-to-display-private-videos-from-vimeo.md): If you have a Vimeo Plus or Pro account, you can choose which websites can embed your videos. To display your videos through POWR Apps, follow these steps: 1. ## Form Integrations ### Form Builder - [Where to find Zapier access token ?](https://help.powr.io/article/where-to-find-zapier-access-token.md): Understanding Zapier Access Tokens for POWR Apps When using Zapier to connect and automate workflows with POWR apps, you might encounter a step asking for an access token. - [POWR Contacts Explained](https://help.powr.io/article/powr-contacts-explained.md): What are POWR Contacts? POWR Contacts is a centralized list of all your contacts collected using POWR Form Builder, Popup, Payment Buttons, and other POWR apps that allow your visitors to submit… - [Add Form Submissions to Shopify Customers with Zapier](https://help.powr.io/article/add-form-submissions-to-shopify-customers-with-zapier.md): Zapier enables you to automate tasks between POWR Form Builder and other online apps (i.e. Mailchimp, Constant Contact, Shopify, etc.). - [Can I log successful PayPal payments processed via my POWR form as conversions on the Wix CRM?](https://help.powr.io/article/can-i-log-successful-paypal-payments-processed-via-my-powr-form-as-conversions-on-the-wix-crm.md): Unfortunately, our app can't be integrated directly into your Wix CRM. Our apps work independently and have their own databases. However, the submitted form will have a record in the Wix inbox. - [vCita Integration: Connecting your Account and matching Fields](https://help.powr.io/article/vcita-integration-connecting-your-account-and-matching-fields.md): Connect vCita to your POWR Form to see your form respondent directly in your CRM system. To set this up, follow these steps: - Step 1 - Open the POWR Editor (or App Settings in Wix). - [Form Builder Plus+: Wix Inbox Integration](https://help.powr.io/article/form-builder-plus-wix-inbox-integration.md): POWR Forms installed from the Wix App Market will automatically generate a message in the Wix Inbox for each form response. - [How to Add an Email Address Element to Your Form and Make it Required](https://help.powr.io/article/how-to-add-an-email-address-element-to-your-form-and-make-it-required.md): Why is an email address required for my Mailchimp integration? An email address is required for your integration because all Mailchimp contacts require an email address How to add an element to your… - [Field Types Do Not Match with Mailchimp (how to fix)](https://help.powr.io/article/field-types-do-not-match-with-mailchimp-how-to-fix.md): Why does Mailchimp require matching field types? Mailchimp requires matching field types so that data within that field stays consistent across records What does a red warning vs. - [Mailchimp integration: Match Fields Section (Learn more)](https://help.powr.io/article/mailchimp-integration-match-fields-section-learn-more.md): - The following is a list of Mailchimp field types and compatible form elements Mailchimp Field Compatible POWR Form Builder Element(s) Email Email Address Element Text Any POWR Form Builder Element… - [Send Form Submissions to Constant Contact with Zapier](https://help.powr.io/article/send-form-submissions-to-constant-contact-with-zapier.md): Zapier enables you to automate tasks between POWR Form Builder and other online apps (i.e. Mailchimp, Constant Contact, Shopify, etc.). - [Connect Form Builder to Any App Using Zapier](https://help.powr.io/article/connect-form-builder-to-any-app-using-zapier.md): Zapier lets you connect POWR Form Builder to nearly unlimited other applications. Examples of Zapier Uses - Send new form responses to a Google Sheet - Send attachments received through "File Upload"… - [How to Disconnect Synced Mailchimp List](https://help.powr.io/article/how-to-disconnect-synced-mailchimp-list.md): To disconnect Mailchimp from your POWR Form, follow these steps: - Step 1 - Open the POWR Editor (App Settings in Wix) - In the Settings tab, go to the Integrations section and select Mailchimp -… - [Connecting Google Sheets to Form Builder](https://help.powr.io/article/connecting-google-sheets-to-form-builder.md): You can connect your forms to a Google Sheet. Exporting your form data to Google Sheets in real-time is powerful for many reasons: - Your form data is automatically backed up to an additional server. - [How to Connect POWR Forms to Mailchimp](https://help.powr.io/article/how-to-connect-powr-forms-to-mailchimp.md): Connect Mailchimp to your POWR Form to grow your Mailchimp list. To set this up, follow these steps: - Step 1 - Open the POWR Editor (App Settings in Wix) - In the Settings tab, go to the… - [How to find Mailchimp *|MERGE|* Tags for email list](https://help.powr.io/article/how-to-find-mailchimp-merge-tags-for-email-list.md): \ This method for integrating with Mailchimp is no longer supported. Here is a link to an updated version of the "How to Connect" article… - [CAPTCHAs on POWR Forms](https://help.powr.io/article/captchas-on-powr-forms.md): As of December 2019 all forms have CAPTCHA enabled to prevent bots from submitting responses. There are two options for how CAPTCHA displays on your form: 1. Default: Invisible reCAPTCHA. - [How to set the language for error messages and tooltips in Forms](https://help.powr.io/article/how-to-set-the-language-for-error-messages-and-tooltips-in-forms.md): Question How do I set the language of automatic form messages (ex: "Please fill out this field")? Answer These messages are automatically set to the language of the user's browser. ## Map ### Apps - [Bulk Upload Location from Google Sheet](https://help.powr.io/article/bulk-upload-location-from-google-sheet.md): At POWR, we’re constantly evolving to make our apps smarter, faster, and easier to use. - [Adding hyperlinks and text colors in Map locations](https://help.powr.io/article/adding-hyperlinks-and-text-colors-in-map-locations.md): 1. Open the app 2. Go to 'Design' > "Advanced" > "Custom CSS" 3. Add custom CSS and save changes by clicking 'Publish' Example: of CSS used in image above #appView .mapContainer a span {… - [How to center the selected location on Map app?](https://help.powr.io/article/how-to-center-the-selected-location-on-map-app.md): Map app always centers on first location in list or to the nearest location according to visitors IP( If Auto Display Nearest Location is disabled). - [Map: Troubleshooting CSV Upload Issues](https://help.powr.io/article/map-troubleshooting-csv-upload-issues.md): Paying users can mass upload locations to our Map app using a CSV file (See How to Import Locations to Map for a tutorial). If your CSV upload is stuck, there are three possible reasons for that: 1. ## Payment Button ### Apps - [How to Turn Off the Link Feature in Stripe for POWR Payment Buttons](https://help.powr.io/article/how-to-turn-off-the-link-feature-in-stripe-for-powr-payment-buttons.md): POWR’s Stripe integration simplifies the process of accepting payments online using customizable payment buttons. - [Is AED (United Arab Emirates Dirham) currency supported by Payment Button using the Stripe option?](https://help.powr.io/article/is-aed-united-arab-emirates-dirham-currency-supported-by-payment-button-using-the-stripe-option.md): Update: As of Jan 2023, PayPal does accept AED currency. Does the POWR Payment Button support AED Currency? While AED is supported by Stripe, it is not currently supported by Paypal. - [Payment Button has $NaN error value in checkout](https://help.powr.io/article/payment-button-has-nan-error-value-in-checkout.md): Payment button returns a $NaN value for the total. This issue usually appears if you set the tax and added % sign in TAX field. 1. Please go to Payment Button editor. 2. Click on Product tab. 3. - [Hide credit card icons on your Payment button.](https://help.powr.io/article/hide-credit-card-icons-on-your-payment-button.md): To hide you Credit card icons: 1. Go to your POWR editor 2. Go to the Design tab 3. Go to the Button Design 4. Select None under Payment Icon Display 5. Publish - [How to Set Up Buy Now Pay Later (Pay in 4) in POWR Payment Button](https://help.powr.io/article/how-to-set-up-buy-now-pay-later-pay-in-4-in-powr-payment-button.md): In April 2021, POWR launched an integration between POWR Payment Button and PayPal's Commerce Platform (PCP). - [Intro to POWR Payment Button](https://help.powr.io/article/intro-to-powr-payment-button.md): Getting Started To create a new Payment Button, log in to your POWR.io account, click on Create New, click on the Selling menu, and select Payment Button from the list. Or just click here. - [How to add Options to a Payment Button](https://help.powr.io/article/how-to-add-options-to-a-payment-button.md): You can add different options to a Payment Button (this is a Starter Feature) by following these steps: 1. Open the POWR Editor and go to the Content section 2. Open Product Options 3. - [Accept Braintree Payments in Payment Button](https://help.powr.io/article/accept-braintree-payments-in-payment-button.md): Braintree Payments Braintree is a company owned by PayPal that makes it easy to accept credit card payments through an application like POWR. You can sign up for a free Braintree account here. - [How is POWR's Payment Button different from other Payment buttons?](https://help.powr.io/article/how-is-powrs-payment-button-different-from-other-payment-buttons.md): There are a few reasons why you may choose to use POWR's Payment Button over PayPal's own buttons: 1. - [Payment shows up in my POWR Sales Dashboard but not in my PayPal/Stripe account](https://help.powr.io/article/payment-shows-up-in-my-powr-sales-dashboard-but-not-in-my-paypal-stripe-account.md): Please note that all payment transactions that have been made through our apps are being sent directly to our user's PayPal/Stripe account and we don't have access to those transactions. - [Why am I not receiving Payment Button payments?](https://help.powr.io/article/why-am-i-not-receiving-payment-button-payments.md): Q: I have a Payment button connected to my PayPal business account and payments show on my sales dashboard but not in my PayPal account. I have followed all steps you have published and re-tried. - [How to set an expiration date for a discount code in a Payment Button app?](https://help.powr.io/article/how-to-set-an-expiration-date-for-a-discount-code-in-a-payment-button-app.md): Unfortunately, there isn't currently an option to set an expiration date for your discount code. However, you can try using our Trial feature instead. - [Payment Button: If I want different prices for different services, do I need to purchase an upgrade?](https://help.powr.io/article/payment-button-if-i-want-different-prices-for-different-services-do-i-need-to-purchase-an-upgrade.md): You don't need to upgrade to a paid plan if you want to add different prices for different services in your Payment Button app. - [How To Setup Stripe on POWR Payment Button](https://help.powr.io/article/how-to-setup-stripe-on-powr-payment-button.md): Connect a Stripe account to the POWR Payment Button In the POWR Editor for the Stripe Button app, go to Settings > Connect Payment Accounts > Connect to Stripe. - [Shipping is being ignored in my Payment Button checkout](https://help.powr.io/article/shipping-is-being-ignored-in-my-payment-button-checkout.md): If the shipping price you entered into the POWR Editor is being ignored during checkout, please ensure your Paypal account settings are overriding this. ## General ### POWR Design Settings - [Why my app is loading so slow?](https://help.powr.io/article/why-my-app-is-loading-so-slow.md): All POWR apps are Iframes. The initial JS script is wrapping up and Iframe with our app. Unfortunately, this script cannot be executed above the CMS or platform scripts where your site exists. - [How to add free stock images to your apps](https://help.powr.io/article/how-to-add-free-stock-images-to-your-apps.md): Easily add free stock images to your apps in a few steps: 1. Open your POWR Editor 2. Choose to add an image. 3. In the File Manager, click Stock Image. 4. Enter your search term. 5. Select an image. - [Why aren't my design changes updating in my app?](https://help.powr.io/article/why-arent-my-design-changes-updating-in-my-app.md): If changes you are making to the formatting of a App are not appearing in the App view, this could be due to one of the following reasons: 1. - [How do I make a app as wide as the entire page?](https://help.powr.io/article/how-do-i-make-a-app-as-wide-as-the-entire-page.md): If you use a site builder like Wordpress, Weebly, or Shopify, your POWr Apps probably live inside an invisible box or frame. ### Product Reviews #### Apps - [Product Reviews App Releases 3 New Features](https://help.powr.io/article/product-reviews-app-releases-3-new-features.md): The Product Reviews app has recently introduced three new features across all plan options, aiming to enhance user experience and streamline feedback management. Let's explore these additions: 1. - [Review badge installation on Bigcommerce store](https://help.powr.io/article/review-badge-installation-on-bigcommerce-store.md): What is a Product Review Badge? Product Review Badge is a rating badge that appears on your product description or catalogue page. - [Install Reviews app on Big commerce](https://help.powr.io/article/install-reviews-app-on-big-commerce.md): To install Reviews app on your Bigcommerce store please find it in the Bigcommerce marketplace. Proceed with installation and after editing app click on the Publish button. - [How to use a single Product Reviews app for multiple products (Advanced)](https://help.powr.io/article/how-to-use-a-single-product-reviews-app-for-multiple-products-advanced.md): By default, when you install Product Reviews on your website, the app will store all reviews that are submitted under a default "Product Id" of "0". - [Review badge installation on Shopify store](https://help.powr.io/article/review-badge-installation-on-shopify-store.md): What is a Product Review Badge? Product Review Badge is a rating badge that appears on your product description. ⚠️ At this time, POWR Product Reviews is only compatible with Shopify and Bigcommerce. - [Publishing and Unpublishing User Reviews](https://help.powr.io/article/publishing-and-unpublishing-user-reviews.md): All new reviews received via POWR Product Reviews app are in an 'unpublished' state. To publish reviews, navigate to the Review Responses Dashboard. - [Product Reviews Compatible Platforms](https://help.powr.io/article/product-reviews-compatible-platforms.md): At this time, POWR Product Reviews is only compatible with Shopify. Compatibility for additional platforms is in development. - [Creating and Editing Product Reviews in Shopify](https://help.powr.io/article/creating-and-editing-product-reviews-in-shopify.md): Product Reviews can be installed via the Shopify App Market. Once installed via Shopify, open the app and begin editing. ## HIPAA FORM ### Form Builder - [HIPAA FORM Support instuction](https://help.powr.io/article/hipaa-form-support-instuction.md): What is HIPAA FORM? The POWR HIPAA Form is a specialized online form builder designed to securely collect and manage sensitive health-related information in compliance with the Health Insurance… - [Getting Started with POWR HIPAA Forms](https://help.powr.io/article/getting-started-with-powr-hipaa-forms.md): August 12, 2024, was a special day! POWR officially launched its first-ever fully HIPAA-Complaint Forms! Get started anytime using this link. ## Chat ### Apps - [How to Connect Your POWR Chat App with WhatsApp and Telegram](https://help.powr.io/article/how-to-connect-your-powr-chat-app-with-whatsapp-and-telegram.md): POWR's Chat App has always been a great way to engage with your audience through Facebook Messenger. ## Big Cartel ### Platforms/CMS - [How to install POWR on Big cartel.](https://help.powr.io/article/how-to-install-powr-on-big-cartel.md): To install POWR on Big Cartel, please follow next steps 1. Go to your Big Cartel account settings and find APPS and integration settings Click on Browse apps & Integrations 2. ## Troubleshooting payment issues in POWR apps ### Apps - [How to turn on/off BNPL payment method in your Stripe account](https://help.powr.io/article/how-to-turn-on-off-bnpl-payment-method-in-your-stripe-account.md): If you are using Stripe as a payment operator in POWR apps you can easily turn on/off Buy Now Pay Later method in your Stripe account. - [How to Create and Connect a Stripe Account](https://help.powr.io/article/how-to-create-and-connect-a-stripe-account.md): Introduction So, you have a POWR app with payments enabled, and you need to connect your Stripe account. - [Troubleshooting payment issues in POWR apps FAQ articles](https://help.powr.io/article/troubleshooting-payment-issues-in-powr-apps-faq-articles.md): I see PayPal error "OrderTotal (Amt): Required parameter missing OR "Bad Math" error" Sometimes, Paypal Error:OrderTotal (Amt): Required parameter missing or "Bad Math" errorappear on the checkout… ## Popup ### Apps - [Use multiple POWR Popup on a single webpage with click triggers](https://help.powr.io/article/use-multiple-powr-popup-on-a-single-webpage-with-click-triggers.md): How do you trigger different POWR Popups from clicks on different HTML elements on a single webpage? Sometimes, you need to use more than one Popup in a single webpage, allowing your users to click… - [Form/Popup Notion Integration](https://help.powr.io/article/form-popup-notion-integration.md): We launched a Notion integration with our Popup and Form Builder and now you would be able to transfer all Form and Popup data to any Notion table. Please check the guide below on how to do this. - [How To Enable An Autoresponder Email In A Popup](https://help.powr.io/article/how-to-enable-an-autoresponder-email-in-a-popup.md): What is an autoresponder email? Autoresponder emails are a super helpful tool that lets you automate your communication by sending pre-written messages in response to incoming emails. - [Why does my popup hide under under page elements and is not fully visible?](https://help.powr.io/article/why-does-my-popup-hide-under-under-page-elements-and-is-not-fully-visible.md): This might be due to a z-index issue. z-indexes on websites help a browser understand which elements live in which layer of the page. - [How To Connect Popup or Form Builder to Klaviyo](https://help.powr.io/article/how-to-connect-popup-or-form-builder-to-klaviyo.md): POWR makes it very easy to grow your email list by connecting your Popup or Form Builder app directly to Klaviyo. - [I can't see my Popup app in the POWR editor. What should I do?](https://help.powr.io/article/i-cant-see-my-popup-app-in-the-powr-editor-what-should-i-do.md): In case, you see a window with a grey background in the POWR editor, it means you've enabled the "Floating Tab or Button" option. Please click on your floating tab to see the popup. - [Connect Your Popup to Shopify Customers With Zapier](https://help.powr.io/article/connect-your-popup-to-shopify-customers-with-zapier.md): Zapier enables you to automate tasks between POWR Popup and other online apps (i.e. Mailchimp, Constant Contact, Shopify, etc.). - [Intro to POWR Popup](https://help.powr.io/article/intro-to-powr-popup.md): POWR Popup helps you capture attention, drive conversions, and deliver important messages to your website visitors — all without writing a single line of code. - [Triggering a POWR Popup](https://help.powr.io/article/triggering-a-powr-popup.md): POWR Popup is set by default to open one second after someone lands on a page. If you use an upgraded version of POWR Popup you have more options of when to trigger the popup. - [How to trigger POWR Popup on Click in Shopify](https://help.powr.io/article/how-to-trigger-powr-popup-on-click-in-shopify.md): You can configure your POWR Popup to appear when a visitor clicks on specific elements of your webpage, such as text, images, or buttons. - [How can I pause my popup?](https://help.powr.io/article/how-can-i-pause-my-popup.md): Yes, you can pause your Popup! While a Popup is paused, it will not display for any visitors coming to your website. - [Age Verification app](https://help.powr.io/article/age-verification-app.md): Issue description: You would like to create an age verification option that can be added to the website. Solution: We sincerely apologize for the inconvenience this is causing. - [Popup is not showing on mobile (iOS)_browser Safari](https://help.powr.io/article/popup-is-not-showing-on-mobile-ios-browser-safari.md): Issue description: Popup is not visible on iPhones with the Safari browser. Solution: Please check your Safari settings and make sure that the "Block all Cookies" and "Prevent Cross-site tracking" is… - [Popup size for mobile view](https://help.powr.io/article/popup-size-for-mobile-view.md): Issue description: Sometimes popup displays properly on desktop, but cannot be viewed the same on mobile devices. - [Connect Popup to Any POWR App Using Zapier](https://help.powr.io/article/connect-popup-to-any-powr-app-using-zapier.md): What is Zapier? Zapier lets you connect POWR Popup to 2,000+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build… - [Can I use Popup on my site?](https://help.powr.io/article/can-i-use-popup-on-my-site.md): At this time, POWr Popup does not work on sites where our Apps are installed via iFrame. - [Other Page Elements on Top of Popup](https://help.powr.io/article/other-page-elements-on-top-of-popup.md): If you are using our Popup on your website but other elements are sitting on top of it or covering part of the Popup this may be due to a z-index issue. - [How can I show a discount after a user enters their email in my Popup?](https://help.powr.io/article/how-can-i-show-a-discount-after-a-user-enters-their-email-in-my-popup.md): If you'd like to use your Popup to reward visitors to give you their emails, offering a discount is an enticing way to gather more emails! To utilize this feature in Popup, make sure you've got an… - [I Can’t See My POWR Popup App on My Live Website – What Should I Do?](https://help.powr.io/article/i-cant-see-my-powr-popup-app-on-my-live-website-what-should-i-do.md): Is your POWR Popup not showing up on your published site? Don’t worry—this is one of the most common questions we hear, and it’s usually quick to resolve. ## Nudge App ### Apps - [Using the POWR Shopify Nudge App Display Controls](https://help.powr.io/article/using-the-powr-shopify-nudge-app-display-controls.md): Working on editing your Nudge app for Shopify and need more information to understand the display controls? You came to the right place! We also have an introduction to the Nudge you can see, too. - [What is a Nudge App?](https://help.powr.io/article/what-is-a-nudge-app.md): Welcome to the latest and greatest app from POWR, the Nudge! Sometimes, a popup may not be the right conversion tool for your website or online store. ## Creating your POWR App ### Getting Started - [How to send a HAR file to POWR support](https://help.powr.io/article/how-to-send-a-har-file-to-powr-support.md): Sometimes, issues are difficult to troubleshoot because the problem is only happening on a specific browser or for a user in a specific location or on a specific network. - [How to Copy or Duplicate an App](https://help.powr.io/article/how-to-copy-or-duplicate-an-app.md): Want to reuse a POWR app across multiple sites or duplicate it with the same settings? You can easily copy an app from your POWR Dashboard and install it elsewhere, with all the design and settings… - [Basic Troubleshooting Steps of POWR Apps](https://help.powr.io/article/basic-troubleshooting-steps-of-powr-apps.md): If your POWR app isn't working as expected, don't worry! Many common issues can be resolved with a few simple troubleshooting steps. - [How do I clear my browser cache and cookies?](https://help.powr.io/article/how-do-i-clear-my-browser-cache-and-cookies.md): Clearing cache and cookies ensures that you see the most recent version of your website. ## Appointment App ### Apps - [Setting Up and Viewing Time Zones in POWR Appointments](https://help.powr.io/article/setting-up-and-viewing-time-zones-in-powr-appointments.md): Introduction POWR Appointments is a powerful scheduling tool that allows you to manage your appointments and bookings with ease. - [How To Add a Zoom Link to Your Appointments Calendar](https://help.powr.io/article/how-to-add-a-zoom-link-to-your-appointments-calendar.md): At POWR, we aim to aid small business owners in growing your revenue online. We design our apps to ensure they include the functions business owners need. - [How to Setup an Appointments Booking App](https://help.powr.io/article/how-to-setup-an-appointments-booking-app.md): What is an Appointments App? POWR offers a fully customizable appointment booking app that allows your customers to book appointments with ease. ## Survey/Poll ### Apps - [Intro to POWR Survey/Poll](https://help.powr.io/article/intro-to-powr-survey-poll.md): POWR Polls/Surveys are powerful tools that let you collect information, create mailing lists, and sell things online. - [How to show results of a Survey or Poll](https://help.powr.io/article/how-to-show-results-of-a-survey-or-poll.md): Most form answers in any POWR forms, surveys, and polls can be displayed publicly after submission. Setting this up requires two steps: 1. - [How to prevent multiple Form and Poll Submissions](https://help.powr.io/article/how-to-prevent-multiple-form-and-poll-submissions.md): Users can choose whether or not multiple submissions by the same user should be allowed in their forms and polls. - [Can I use Multi-Steps / Pages in my Poll/Survey](https://help.powr.io/article/can-i-use-multi-steps-pages-in-my-poll-survey.md): POWR Polls now supports forms with multiple pages. The Page element enables your site visitors to fill out your form through multiple pages. - [How to use conditinal logic in Survey/Poll](https://help.powr.io/article/how-to-use-conditinal-logic-in-survey-poll.md): Note: This is an upgraded feature on POWR Form Builder/Survey/Poll. With conditional logic you can create rules which show certain elements based on the choices your visitor makes. - [Collecting email addresses in Survey/Poll app](https://help.powr.io/article/collecting-email-addresses-in-survey-poll-app.md): Issue description: You would like to receive the email addresses of your Survey responders. Solution: Please follow the steps below: 1. Open app settings 2. Click on "Add Element" 3. - [How to download Poll result file?](https://help.powr.io/article/how-to-download-poll-result-file.md): Issue description: You would like to download the result of the Poll app. Solution: Please follow the steps below: 1. Login to your POWR account at https://www.powr.io/ 2. Open Poll app settings 3. - [Poll/Survey results are not displaying in separate columns in Response Dashboard](https://help.powr.io/article/poll-survey-results-are-not-displaying-in-separate-columns-in-response-dashboard.md): Issue description: You see that Poll results are being displayed in one column only, which can cause an issue in summarizing the results: This happens when the "Multiple checkboxes" element was added… ## Billing ### Internal KB - [How to solve "Can't downgrade Shopify subscription" tickets?](https://help.powr.io/article/how-to-solve-cant-downgrade-shopify-subscription-tickets.md): Step 1. Open TSH from the ticket. \\Link to LOOM video instruction from Engineer: https://powrteam.slack.com/archives/G0CKPEBUN/p1675662602159959 Every ticket contains TSH. - [Wobblys user has Insufficient funds on PayPal (Subscription)](https://help.powr.io/article/wobblys-user-has-insufficient-funds-on-paypal-subscription.md): Question: What happens when a wobbly has a certain user that has insufficient fund on their PayPal account and they have an active subscription with one of our Wobblys? Answer: PayPal will wait until… - [When User is unable to make a payment](https://help.powr.io/article/when-user-is-unable-to-make-a-payment.md): When User tries to buy a subscription, an error might occur. In this case, we need to whitelist his POWR account in TSH and let the User know to clear cache and cookies and submit payment again. - [How to handle PayPal dispute?](https://help.powr.io/article/how-to-handle-paypal-dispute.md): This article describes the process on how to handle Paypal disputes. The Dispute Team will receive a notification that someone filed a dispute. - [How to handle need support love tickets](https://help.powr.io/article/how-to-handle-need-support-love-tickets.md): Need support love tickets are coming to our queue whenever User is terminating billing agreement with us and if he has 2 or more subscription, our script cannot define which subscription should be… - [Shopify Refund - Understanding Shopify Billing Cycles](https://help.powr.io/article/shopify-refund-understanding-shopify-billing-cycles.md): Please be noted that Shopify platform has own billing cycle and user could be charged later than it shown in TSH. - [POWR Cancellation Flow: "Pause", Discounts, Downgrade to Lower Plan](https://help.powr.io/article/powr-cancellation-flow-pause-discounts-downgrade-to-lower-plan.md): It's recommended that all POWR Support Agents familiarize themselves with our downgrading flow. - [What to do with Voicemails / Billing calls](https://help.powr.io/article/what-to-do-with-voicemails-billing-calls.md): You may notice tickets with the subject line "New voicemail from (XXX) XXX-XXXX" coming into Zendesk occasionally. This article explains what these tickets are and how to deal with them. - [Processing a refund for Wix users](https://help.powr.io/article/processing-a-refund-for-wix-users.md): ⚠️ Please scroll down the page to see the new Wix refund process. All payments for apps purchased through the Wix App Center are handled by Wix. - [How to manually set price and duration of an upgrade](https://help.powr.io/article/how-to-manually-set-price-and-duration-of-an-upgrade.md): Manually updating the price of an upgrade is useful for preventing Users from outright canceling an existing upgrade and when Users write in that they were unable to take advantage of a discount… - [Checkout error messages and what they mean](https://help.powr.io/article/checkout-error-messages-and-what-they-mean.md): 1. "Difficulty processing payment option, please try again or contact support" The price that is displayed on the front-end does not match the total that's calculated in the back-end. - [POWR Internal Refund Policy](https://help.powr.io/article/powr-internal-refund-policy.md): Refunds: Official Refund Policy From 12/7/17: "Refunds are issued for yearly and biennial subscriptions if cancelled within 5 days of initial purchase. Refunds are not available for monthly upgrades. - [How to handle Braintree dispute and/or Retrieval Case?](https://help.powr.io/article/how-to-handle-braintree-dispute-and-or-retrieval-case.md): The dispute team will receive a notification that someone filed a dispute. It’s either from Braintree or PayPal \ Braintree dispute ticket looks like this: Step 1: To start the Braintree dispute… - [Pending and unsuccessful payments](https://help.powr.io/article/pending-and-unsuccessful-payments.md): When a payment shows as Pending in a user's account, it's usually due to the user's payment method no longer being valid: In the past, we would try to charge the user's card once a day. ## Social Feed ### Apps - [Social feed Oath security issues connecting Instagram and Facebook](https://help.powr.io/article/social-feed-oath-security-issues-connecting-instagram-and-facebook.md): Starting June 17, 2023, we are having issues with Meta API. Meta informed us that we have security violations and revoked our API access. - [Social Feed app is not showing video content from my Instagram.](https://help.powr.io/article/social-feed-app-is-not-showing-video-content-from-my-instagram.md): There is a black square instead of a video content on my Social Feed App. ⚠️ Unfortunately, it is not yet possible to pull videos to the social feed apps. - [How to Connect Instagram to POWR Social Feed App (Business or Creator Account Required)](https://help.powr.io/article/how-to-connect-instagram-to-powr-social-feed-app-business-or-creator-account-required.md): Want to show off your latest Instagram posts on your website? With the POWR Social Feed app, you can easily connect your Instagram Business or Creator account and start displaying posts, Reels, and… - [How to Fix Instagram Connection Issues in POWR Social Feed](https://help.powr.io/article/how-to-fix-instagram-connection-issues-in-powr-social-feed.md): Is your Instagram feed not displaying in your POWR Social Feed plugin? You’re not alone—this can happen for several reasons, including expired tokens, permission issues, or incorrect account types. - [How to display "Buy Now" button in Shoppable Instagram feed?](https://help.powr.io/article/how-to-display-buy-now-button-in-shoppable-instagram-feed.md): Please open app settings and follow the steps below: 1. Click on "Content" tab: 2. Open one of the posts and click on "0 items attached" section: 3. - [Intro to POWR Social Feed / Instagram Feed](https://help.powr.io/article/intro-to-powr-social-feed-instagram-feed.md): POWR Social Feed is the easy way to automatically show posts from social media on your website. - [Troubleshooting Social Feed Issues](https://help.powr.io/article/troubleshooting-social-feed-issues.md): If you're having trouble connecting a page or account to POWR Social Feed, Facebook Feed, Instagram Feed, Tumblr Feed, or Twitter Feed, please check the following in your app: 1. - [Sharing Social Feed posts on social media](https://help.powr.io/article/sharing-social-feed-posts-on-social-media.md): You can allow website visitors to share posts from your Social Feed to their own social channels or via email. To enable Share in your social posts please follow the steps below: 1. - [How can I display more Instagram posts in my feed?](https://help.powr.io/article/how-can-i-display-more-instagram-posts-in-my-feed.md): The number of posts per feed depends on the plan you are currently in. Please see more information in the link below: https://www.powr.io/pricing To display more post per feed please follow the steps… - [How Often Do Social Feeds Update?](https://help.powr.io/article/how-often-do-social-feeds-update.md): The refresh rate varies depending on your plan level. Free Version - every 24 hours Starter Version - every 12 hours Pro Version - every hour Business Version - every 20 minutes - [Nothing is displaying in my Social Feed](https://help.powr.io/article/nothing-is-displaying-in-my-social-feed.md): Try the following troubleshooting steps: - Go to Connect > Feeds and verify that the Max Posts to Display slider is not set to zero. - [How to Connect Pinterest to Social Feed](https://help.powr.io/article/how-to-connect-pinterest-to-social-feed.md): You can follow any public Pinterest Board with POWR Social Feed or POWR Pinterest Feed. Currently, you cannot follow a Pinterest Group. - [How many posts can I display in Social Feed?](https://help.powr.io/article/how-many-posts-can-i-display-in-social-feed.md): The number of posts you can display in your Social Feed depends on your upgrade status. - [Setting up Facebook on Social Feed](https://help.powr.io/article/setting-up-facebook-on-social-feed.md): There are two ways to connect Facebook to POWR Social Feed. 1. Type in the name of the page and select the correct one from the pre-populated results. 2. - [Customize YouTube Social Feed](https://help.powr.io/article/customize-youtube-social-feed.md): The YouTube option on the Social Feed app is a great way to display YouTube videos in a gallery format that automatically refreshes. - [Facebook Social Feed returns "undefined" and does not load](https://help.powr.io/article/facebook-social-feed-returns-undefined-and-does-not-load.md): Facebook returns an "undefined" error if the Facebook Page you are trying to load has privacy setting which do not allow us to pull information. - [Facebook Social Feed API error code](https://help.powr.io/article/facebook-social-feed-api-error-code.md): Our Social Feed App relies heavily on the individual social networks' APIs. For our Facebook Feed, we use the Facebook Graph API. - [Can I add a Facebook Group to my Social Feed?](https://help.powr.io/article/can-i-add-a-facebook-group-to-my-social-feed.md): ⚠️Due to Facebook’s privacy policy updates, most Facebook Groups are now considered private—even if they appear public. - [Can I follow #hashtags with POWR Social Feed?](https://help.powr.io/article/can-i-follow-hashtags-with-powr-social-feed.md): Yes! POWR Social Feeds can follow hashtags for the following social networks: - Instagram - Twitter To follow a hashtag, simply enter it in the Enter a @username or #hashtag field. - [How to Approve or Hide Posts on Social Feed Apps](https://help.powr.io/article/how-to-approve-or-hide-posts-on-social-feed-apps.md): Walkthrough 1. Open the POWR Editor (or App Settings in Wix). 2. Go to the Content section 3. Under Content Approval you can choose to: - None - all posts will always be displayed. ## Image Slider ### Apps - [How to create reviews in slider mode (Testimonial sliders)?](https://help.powr.io/article/how-to-create-reviews-in-slider-mode-testimonial-sliders.md): Create Multi slider app > Add element > Select 'Testimonial' > add your content > Save changes - [How can I add a button in POWR Sliders?](https://help.powr.io/article/how-can-i-add-a-button-in-powr-sliders.md): It is possible to add two types of Buttons in POWR Sliders: - Link to a Webpage - Take a Payment To add a button please follow these steps: 1. Open app settings 2. Click on "Add element" 3. - [Intro to POWR Sliders](https://help.powr.io/article/intro-to-powr-sliders.md): Getting Started POWR Sliders are the easiest way to add photos, videos, banners, and more to a rotating carousel, without ever touching a line of code. - [How to Add a Photo to Sliders or Galleries](https://help.powr.io/article/how-to-add-a-photo-to-sliders-or-galleries.md): In Galleries 1. Open the POWR Editor and go to the Content section. 2. In the Add Element: section, select Image 3. - [How to Auto-Play Videos in POWR Sliders](https://help.powr.io/article/how-to-auto-play-videos-in-powr-sliders.md): Autoplay First Video will only work if the first slide in your slider is a video. More info. To automatically play your first video: 1. Open the POWR Editor (or App Settings in Wix). 2. - [How to add videos to POWR Sliders and Galleries](https://help.powr.io/article/how-to-add-videos-to-powr-sliders-and-galleries.md): You can add videos to a POWR Slider or Gallery directly from YouTube or Vimeo. 1. Visit the video on YouTube or Vimeo, and copy the URL. 2. Open the POWR Editor (or App Settings in Wix) 3. - [How to Add Captions to POWR Sliders](https://help.powr.io/article/how-to-add-captions-to-powr-sliders.md): Captions are a great way to add context to your photos or videos in POWR Sliders. Adding and managing captions is pretty straightforward. In this example, the caption is Yosemite Valley. ## Install & Share ### Getting Started - [How to move an app between platforms](https://help.powr.io/article/how-to-move-an-app-between-platforms.md): If you'd like to install the app on another platform, there are 2 ways to do so: 1. - [App won't "Publish", status on dashboard says "Draft"](https://help.powr.io/article/app-wont-publish-status-on-dashboard-says-draft.md): If the status for one of your app isn't updating on your "My Apps" dashboard, there is an easy solution. - [How to Install a POWR App on OpenCart](https://help.powr.io/article/how-to-install-a-powr-app-on-opencart.md): \These instructions are for Form Builder, however, the steps are identical across all apps Step 1. - [Which platforms does POWR work on?](https://help.powr.io/article/which-platforms-does-powr-work-on.md): POWR will work on pretty much any platform. Currently, we have tutorials for adding POWR apps to the following Content Management Systems: - 1&1 - 3D Cart - Big Cartel - BigCommerce - Blogger -… - [How do I share an app? (via email, Twitter, Facebook, etc)](https://help.powr.io/article/how-do-i-share-an-app-via-email-twitter-facebook-etc.md): You can share any POWR App over email or social media, by using the App's share link. There are several locations where you can get the shareable link. 1. App Install Page 1. Open the POWR Editor 2. ## POWR One ### Platforms/CMS - [How to use integrations in POWR apps](https://help.powr.io/article/how-to-use-integrations-in-powr-apps.md): There we collected the most useful articles about POWR integrations. If you will not find an answer to your question, don't hesitate to use ourHelp Center. - [Troubleshooting Payments in POWR apps](https://help.powr.io/article/troubleshooting-payments-in-powr-apps.md): Here are the most frequently asked questions about troubleshooting payments through POWR apps . If you will not find an answer to your question, don't hesitate to use our Help Center. ## Countdown Timer ### Apps - [How do I change the size of the Countdown timer app?](https://help.powr.io/article/how-do-i-change-the-size-of-the-countdown-timer-app.md): To change the countdown box size can be done by changing it’s Font Size. Go to DESIGN > FONTS > Counter Font Style - [Installing Countdown Timer to Shopify Slide-in Drawer and Modal Carts](https://help.powr.io/article/installing-countdown-timer-to-shopify-slide-in-drawer-and-modal-carts.md): Some Shopify themes have carts that are not a unique page. For these themes, the automatic installation may not work as expected. - [How to manually set counter back into a previous count.](https://help.powr.io/article/how-to-manually-set-counter-back-into-a-previous-count.md): If your counter already has a count and need to be set back to zero or into a previous count. - [How to Add A Cart Countdown Timer to Shopify](https://help.powr.io/article/how-to-add-a-cart-countdown-timer-to-shopify.md): Step 1: Install POWR Countdown Timer from the Shopify App Store Go to your Shopify Dashboard. Click Apps > Shop for apps. Search POWR Countdown Timer. Click the app > Add app > Install app. - [Intro to Countdown Timer](https://help.powr.io/article/intro-to-countdown-timer.md): Countdown Timer is a great and versatile tool to: - Count down to an important event (i.e. - [Countdown Timer: After Count options](https://help.powr.io/article/countdown-timer-after-count-options.md): There are multiple options for what to display on your site after your Countdown Timer has hit 0 (or the target date). 1. Display a Message 2. Display the Counter 3. Hide counter 1. - [Countdown Timer Layout Positioning](https://help.powr.io/article/countdown-timer-layout-positioning.md): Countdown Timer has a couple of layout options that allow you to control how your Timer appears on your website. - [What Timezone is my Countdown Timer showing?](https://help.powr.io/article/what-timezone-is-my-countdown-timer-showing.md): Apps with Time elements Your POWR app may have a time-related element. Some POWR apps that have time elements are Form Builder, Countdown Timer, Booking, and so forth. - [Reduce Spacing in and around Countdown Timer](https://help.powr.io/article/reduce-spacing-in-and-around-countdown-timer.md): Does your Countdown Timer have too much white space and looks something like the one in the pictured screenshot? If yes, there are a few things you can do to reduce space in and around your… ## Integrations ### Apps - [Integration articles FAQ](https://help.powr.io/article/integration-articles-faq.md): Mailchimp integrations articles FAQ - Can I install a POWR app on my Mailchimp campaign? - How to Connect POWR Forms or Popup to Mailchimp? - How to find Mailchimp \|MERGE|\ Tags for email list? -… ## Comments ### Apps - [Intro to POWR comments V2](https://help.powr.io/article/intro-to-powr-comments-v2.md): Getting Started POWR Comments is a powerful tool that lets you collect feedback, answer your customers' questions, and tell them more about your product/service. - [How can I extract visitors' names and email addresses from my Comments app?](https://help.powr.io/article/how-can-i-extract-visitors-names-and-email-addresses-from-my-comments-app.md): Unfortunately, our Comments app does not have the feature to save the name and the email address that are being provided by your site visitor. - [Email Alerts from POWR Comments](https://help.powr.io/article/email-alerts-from-powr-comments.md): POWR Comments can let you know when a new comment or rating is posted with Email Notifications. Note: This is a premium feature. Turn On Email Notifications 1. Go to the Content tab 2. ## Payments in Forms ### Form Builder - [How to send PayPal invoice to your customer after they have completed your form](https://help.powr.io/article/how-to-send-paypal-invoice-to-your-customer-after-they-have-completed-your-form.md): Please follow the next steps: 1. Please open app settings > Open "Payment" tab > Toggle on "Enable invoices through PayPal" \Open the image in a new tab to enlarge it 2. "Publish" the changes. - [How to Enable Guest Checkout on PayPal](https://help.powr.io/article/how-to-enable-guest-checkout-on-paypal.md): Want to allow your customers to pay using a credit or debit card—without needing a PayPal account? POWR’s PayPal integration supports this, but the option must be enabled within your PayPal settings. - [Troubleshooting Paypal Error. "OrderTotal (Amt): Required Parameter Missing or 'Bad Math' Error"](https://help.powr.io/article/troubleshooting-paypal-error-ordertotal-amt-required-parameter-missing-or-bad-math-error.md): When using POWR Form Builder with PayPal integration, you might encounter the following error during checkout: PayPal Error: "OrderTotal (Amt): Required parameter missing OR 'Bad Math' error" This… - [2020 App Payments Update in Form Builder](https://help.powr.io/article/2020-app-payments-update-in-form-builder.md): What's new. This Payments update is introducing several improvements to how you take payments with POWR Form Builder. - [Stripe: Manually Create Subscription for a Buyer](https://help.powr.io/article/stripe-manually-create-subscription-for-a-buyer.md): If a user sent you a one-time payment using Stripe, you can manually create a subscription for the user from within your Stripe dashboard. - [Troubleshooting Stripe Issues](https://help.powr.io/article/troubleshooting-stripe-issues.md): Introduction You may have encountered a problem with your Stripe account along the way, so this article is devoted to the main issues that seem to be the most common. - [How to Accept Payments Through Forms with PayPal, Stripe, or Offline Payment](https://help.powr.io/article/how-to-accept-payments-through-forms-with-paypal-stripe-or-offline-payment.md): Looking to collect payments, donations, or fees directly through a form? With POWR Form Builder, you can accept payments via PayPal, Stripe, or even Offline methods. - [How to Add Pricing Options to Forms](https://help.powr.io/article/how-to-add-pricing-options-to-forms.md): Question Can I create prices that change depending on a customer's choices? Answer Yes! You can add different pricing options to POWR Forms with Multiple Choice, Dropdown, Radio Buttons, Picture… - [Enable PayPal IPN to Receive Form Email Alerts](https://help.powr.io/article/enable-paypal-ipn-to-receive-form-email-alerts.md): Form Builder Payment Notifications If you have payments enabled in your form and you are receiving the payments but not the form email alerts, you may need to enable Instant Payment Notifications on… - [How to collect donations with Forms](https://help.powr.io/article/how-to-collect-donations-with-forms.md): POWR Forms are an easy way to solicit and collect donations for your nonprofit, charity, or cause. Donations work much the same way as regular payments. To accept donations, follow these steps: 1. - [How to create subscriptions with forms](https://help.powr.io/article/how-to-create-subscriptions-with-forms.md): You can use POWR Forms to set up recurring subscriptions, allowing customers to automatically pay you again and again each billing period. To accept subscriptions, follow these steps: 1. - [Discount Codes in Forms](https://help.powr.io/article/discount-codes-in-forms.md): Promo codes can be added to any POWR form that requires a payment. Once you enable payments on your form, the Discount Codes section will appear in the POWR Editor. ## Temporary bugs ### Internal KB ## Jimdo ### Platforms/CMS - [An error about "Cookie Policy" is appearing on my POWR apps (Jimdo site)](https://help.powr.io/article/an-error-about-cookie-policy-is-appearing-on-my-powr-apps-jimdo-site.md): Jimdo has recently made some changes to their Cookie policy for their website platform so you might encounter the message below on your POWR apps. - [POWR plugins not showing on Jimdo site](https://help.powr.io/article/powr-plugins-not-showing-on-jimdo-site.md): When site visitors are not able to view the POWR plugins on their site, it is possible that they have not accepted the necessary cookies. - [Uninstalling POWR from Jimdo](https://help.powr.io/article/uninstalling-powr-from-jimdo.md): In order for you to uninstall the POWR plugin in Jimdo, you will just have to remove the script from the page where it was installed to. - [How to edit your app in Jimdo](https://help.powr.io/article/how-to-edit-your-app-in-jimdo.md): If you have a POWr app installed on your Jimdo website, you can edit it on powr.io or directly in your Jimdo editor. - [How to Add a POWR App to Your Jimdo Creator Website](https://help.powr.io/article/how-to-add-a-powr-app-to-your-jimdo-creator-website.md): Integrating POWR apps into your Jimdo Creator site enhances functionality and user engagement. Follow the steps below to seamlessly add any POWR app to your website. ## Wordpress ### Platforms/CMS - [How to use POWR on WordPress](https://help.powr.io/article/how-to-use-powr-on-wordpress.md): 1. How to add POWR to Wordpress There are three ways you can add POWR Apps to your WordPress site: 1. Add POWR code to your theme (header, sidebar, footer) 2. - [Wrong POWR App is showing up on my Wordpress website](https://help.powr.io/article/wrong-powr-app-is-showing-up-on-my-wordpress-website.md): Problem I just added a new POWR Form Builder App to my WordPress website, but that new App has replaced all my previous POWR forms! What's going on? Note: This issue also sometimes appears on Joomla… ## General troubleshooting ### Internal KB ## File Embed ### Apps - [PDF issues in Mozilla FireFox](https://help.powr.io/article/pdf-issues-in-mozilla-firefox.md): Sometimes users exeperience issue with PDF embed app such as: - App content (pdf) not visible in preview & on website. - PDF embed plugin starts download the file PDF automatically. - [How to make links clickable in POWR File Embed / PDF Embed app](https://help.powr.io/article/how-to-make-links-clickable-in-powr-file-embed-pdf-embed-app.md): Unfortunately, the auto-link detection feature is not supported by all PDF viewers on desktop computers and mobile devices. - [File Embed "No preview available"](https://help.powr.io/article/file-embed-no-preview-available.md): Google Docs hosts all documents uploaded via POWR File Embed and the "No preview available" message occurs on Google's end. Try these steps to make your file viewable in the Google Doc Viewer. - [Intro to File & PDF Embed](https://help.powr.io/article/intro-to-file-pdf-embed.md): File Embed is a great tool for displaying PDF, Word Doc, Power Point, or image files on your website. Get Started: Add your File 1. Open the File Embed Editor 2. ## Good to know: platform quirks ### Internal KB ## Exporting form data ### Form Builder - [How do I download responses for a specific date range?](https://help.powr.io/article/how-do-i-download-responses-for-a-specific-date-range.md): Custom range You can download responses for a specific date range. To do so, please click on dates > select Custom range > select the starting and ending date > click on download. - [Missing Form Responses on Dashboard or in CSV/Excel Export](https://help.powr.io/article/missing-form-responses-on-dashboard-or-in-csv-excel-export.md): By default, the Form Response Dashboard displays all of the data for the current version of your form. You can use the controls on the dashboard to display more data. - [How to View and Export Form Responses](https://help.powr.io/article/how-to-view-and-export-form-responses.md): Collecting data through your POWR forms is just the beginning. To make the most of this information, it's essential to know how to access and export your form responses efficiently. - [View/Export Form Responses (Wix)](https://help.powr.io/article/view-export-form-responses-wix.md): To view and export your form responses in the Wix Editor, follow these steps: 1. ### In the Wix Editor, open your Form Builder App Settings. 2. - [How to format your Form Response export](https://help.powr.io/article/how-to-format-your-form-response-export.md): Having trouble getting your Excel sheet to display your language in the correct format? Try this: 1. Download the responses as a CSV file instead of XLS. 2. - [How to delete Form Responses from Dashboard](https://help.powr.io/article/how-to-delete-form-responses-from-dashboard.md): 1. Access your Form Response Dashboard. Click here to see how. 2. In the Dashboard you can choose to delete a single submission or all at once - Single Submission - Click on the checkbox next to the… ## Custom HTML, CSS, JavaScript, Google Analytics ### POWR Design Settings - [Using Custom Fonts in POWR Apps](https://help.powr.io/article/using-custom-fonts-in-powr-apps.md): While POWR apps support over 800 Google Fonts, you can also add your own custom fonts if you have the appropriate license. - [How to show/hide a scrollbar in your POWR App](https://help.powr.io/article/how-to-show-hide-a-scrollbar-in-your-powr-app.md): Add scrollbar to your App Some of our Apps have dynamic content and therefore do not have a fixed height. - [Using custom CSS and Javascript in POWR Apps](https://help.powr.io/article/using-custom-css-and-javascript-in-powr-apps-1.md): How to customize a POWR App with CSS and Javascript POWR Pro and Business customers can add custom code to any POWR App. You can add CSS in Design > Advanced > Custom CSS. - [Steps to Add a Google Analytics Tracking Code to POWR Forms](https://help.powr.io/article/steps-to-add-a-google-analytics-tracking-code-to-powr-forms.md): Understanding how someone interacts with your forms is critical for improving data collection, efficiency, and ROI. Integrating Google Analytics and Google Tag Manager is how you do that. - [How to add hyperlinks to POWR Apps](https://help.powr.io/article/how-to-add-hyperlinks-to-powr-apps.md): There are two ways to add hyperlinks to POWR Apps. 1. Link Buttons Some POWR Apps (Galleries, Sliders, Price Tables, Plan Comparisons, Buttons) have built-in buttons for adding links. ## Weebly ### Platforms/CMS - [How to add POWR embed code to Weebly page.](https://help.powr.io/article/how-to-add-powr-embed-code-to-weebly-page.md): POWR editor: After you have finished customizing your app, click on Publish > choose Weebly from the platform list and copy code: Weebly editor: 1. Log in to Weebly, then click Edit website. 2. - [How to add or remove POWR Popup, Notification Bar, or Chat in Weebly. A Step-by-Step Guide](https://help.powr.io/article/how-to-add-or-remove-powr-popup-notification-bar-or-chat-in-weebly-a-step-by-step-guide.md): POWR apps like Popup, Notification Bar, and Chat can help you engage your Weebly visitors in meaningful ways. - [How to use POWR on Weebly](https://help.powr.io/article/how-to-use-powr-on-weebly.md): 1. How to add POWR to Weebly There are two ways you can add POWR apps to your Weebly site: 1. Add POWR via the Weebly App Center 2. Add POWR embed code to your Weebly page. - [POWR on Weebly designer](https://help.powr.io/article/powr-on-weebly-designer.md): You can add POWR apps to your site through the Weebly App Center.If you have a Designer account or are using Weebly through a third-party service like FatCow, you may not have access to the App… ## Tools / Zendesk Tickets ### Internal KB ## Social Media Icons ### Apps - [Social Media Icons app: POWR button](https://help.powr.io/article/social-media-icons-app-powr-button.md): Q: Hi, when I use the social media button app, there is also an icon added with a link to POWr. - [How to Add Custom Social Media Icons](https://help.powr.io/article/how-to-add-custom-social-media-icons.md): You can now use any image to create a custom icon in POWR Social Media Icons. 1. Open POWR Editor (or App Settings in Wix) 2. Click +Add to add a new icon 3. Select Custom from the dropdown menu 4. ## Email Countdown ### Apps ## App Store Listings ### Marketing KB ## Form Emails ### Form Builder - [Autoreponder emails will not go through if the GDPR element is checked](https://help.powr.io/article/autoreponder-emails-will-not-go-through-if-the-gdpr-element-is-checked.md): GDPR, or General Data Protection Regulation, is a new data protection law that came into effect on May 25, 2018, that strengthens the protection of personal data and the rights of the individual… - [How to Send Autoresponder Emails Based on a User’s Form Response](https://help.powr.io/article/how-to-send-autoresponder-emails-based-on-a-users-form-response.md): Want to automatically send custom emails to users based on how they respond in your form? POWR Form Builder makes this easy with conditional autoresponders. - [Abandoned Payment Email Notifications](https://help.powr.io/article/abandoned-payment-email-notifications.md): For payment forms with a pro subscription, you can opt-in to receive an email notification when a customer submits to your form, but does not complete payment. - [Can I edit the POWR confirmation email footer?](https://help.powr.io/article/can-i-edit-the-powr-confirmation-email-footer.md): You may notice a footer included in every email you receive. POWR is required to enforce CAN-SPAM Act Laws. - [Customize Admin Form Email Alerts](https://help.powr.io/article/customize-admin-form-email-alerts.md): You can customize the Subject and Email Sender Name of the email notifications you receive from powr.io. - [Troubleshooting Missing Form Email Alerts](https://help.powr.io/article/troubleshooting-missing-form-email-alerts.md): If you're not receiving email notifications from your POWR forms, follow the steps below to identify and resolve the issue. - [Where are my form response emails? (payment required)](https://help.powr.io/article/where-are-my-form-response-emails-payment-required.md): If payment is required on your form, a Form Response Email will only be sent after someone submitting your form has completed the payment portion. - [How to receive form admin emails at multiple email addresses](https://help.powr.io/article/how-to-receive-form-admin-emails-at-multiple-email-addresses.md): Note: This is a Starter Feature. You must upgrade to add multiple email addresses. Want to send email notifications to multiple addresses? Here's how. To add multiple addresses: 1. - [Not receiving email verification](https://help.powr.io/article/not-receiving-email-verification.md): If you are using POWR Form Builder, Payment Button, or any other app where we have payments enabled, you may be asked to verify your email address. - [Verification email not coming to new domain email](https://help.powr.io/article/verification-email-not-coming-to-new-domain-email.md): Domain email address If you are using an email address that matches your website's domain name (e.g. ## Creating your POWR account ### Getting Started - [AppSumo POWR deal](https://help.powr.io/article/appsumo-powr-deal.md): Hello Sumo-ling! On July 13, 2021 POWR launched a promotion on app AppSumo. You can now sign up to a new POWR account using your AppSumo code(s). - [How do I create a POWR Account?](https://help.powr.io/article/how-do-i-create-a-powr-account.md): Creating a POWR Account is free and easy. You can sign up on any page on POWR.io where you see the Try It Now FREE or Get Started button. You'll need an email address and a secure password. - [Why do I need an account to use POWR?](https://help.powr.io/article/why-do-i-need-an-account-to-use-powr.md): POWR is a cloud-based system of apps that work on almost any website. A POWR app will 'recognize' you as their owner based on your account details. So you can edit your apps, but no one else can. ## Integrations ### Internal KB ## Feature Requests ### Apps - [Is double opt-in possible in POWR apps?](https://help.powr.io/article/is-double-opt-in-possible-in-powr-apps.md): Double opt in is not a feature of our app. This is a good feature though so you can submit this as a Feature Request over to our Content Team for review and hope this is possible and available in the… - [Is it possible to remove credit card icons below the Payment Button app?](https://help.powr.io/article/is-it-possible-to-remove-credit-card-icons-below-the-payment-button-app.md): Q: I would like to show just the Payment button, not credit card icons. A: Unfortunately, there isn't a way to hide/remove credit card icons from your Payment Button app at this time. - [Create a landing page for each slice of the Popup wheel of fortune.](https://help.powr.io/article/create-a-landing-page-for-each-slice-of-the-popup-wheel-of-fortune.md): Users will be able to set a landing page for each slice of the Popup wheel of fortune. - [Display posts from Pinterest collections](https://help.powr.io/article/display-posts-from-pinterest-collections.md): Currently, the Pinterest Feed only display or follow Pinterest Boards, This Feature will allow the ability to follow feeds from Pinterest Collections, or individual collections inside the Pinterest… - [Specified time frame for subscription payment](https://help.powr.io/article/specified-time-frame-for-subscription-payment.md): Ability to customize or set a specific time frame when the subscription payment will run. - [Submit A Feature Request](https://help.powr.io/article/submit-a-feature-request.md): Do you have a great idea for a new feature or app that we should build? Describe the feature you'd like to see, and explain how you would use it or the problem it would solve. - [Limit / cap form submissions](https://help.powr.io/article/limit-cap-form-submissions.md): UPDATE: This feature is now available. See this article for details: Set a limit or deadline for Form Submissions Limit the number of submissions that a form can receive, and then close the form to… ## Google Sites ### Platforms/CMS - [eCommerce app on Google Sites: Installation and payments](https://help.powr.io/article/ecommerce-app-on-google-sites-installation-and-payments.md): You can install our eCommerce app on your Google Sites. Customers will be able to make a purchase with their Visa or Mastercards provided that you toggle Connect to Stripe Payments on and they have a… - [Comments / Reviews: Comment box keeps closing](https://help.powr.io/article/comments-reviews-comment-box-keeps-closing.md): If your Comments or Reviews app doesn't stay open when you click the text box, this is most likely happening because your app is embedded inside an iframe that doesn't like that the app changes its… - [Can You Embed POWR Apps on the New Google Sites?](https://help.powr.io/article/can-you-embed-powr-apps-on-the-new-google-sites.md): Yes, as of September 14, 2017, POWR apps also work on the new Google Sites. POWR also continues to work on the Classic Google Sites. ## Zoom ### Platforms/CMS - [Donation & Payment Buttons for Zoom](https://help.powr.io/article/donation-payment-buttons-for-zoom.md): Using Donation & Payment Buttons for Zoom, you can grow your business by receiving payments for your Zoom meetings and webinars with fully customizable buttons. - [Pop Up Registration - Free Website Popups for Zoom](https://help.powr.io/article/pop-up-registration-free-website-popups-for-zoom.md): Using POWR Pop Up Registration for Zoom, you can grow your audience with an easy and fully customizable Popup that works with any website. Installation 1. - [POWR Secure Registration Forms for Zoom](https://help.powr.io/article/powr-secure-registration-forms-for-zoom.md): Using POWR Secure Registration forms for Zoom, you can create engaging Registration Forms for your Zoom meetings & webinars! Take donations & payments with PayPal or Stripe, and send custom email… ## FAQ ### Apps - [Intro to POWR FAQ](https://help.powr.io/article/intro-to-powr-faq.md): FAQ is a powerful tool for creating an FAQ section on your website. You can reduce support requests and convert better by displaying answers to common questions right on your site. - [Payments in POWR Apps FAQ](https://help.powr.io/article/payments-in-powr-apps-faq.md): Which payment methods can I use in POWR Form Builder / eCommerce / Payment Button / etc.? If you are using POWR to sell products or subscriptions online, there are several ways for customers to pay… ## Facebook Page ### Platforms/CMS - [Facebook "This page does not have permission to install the custom tab" error](https://help.powr.io/article/facebook-this-page-does-not-have-permission-to-install-the-custom-tab-error.md): Facebook changed its API and is no longer allowing Pages with fewer than 2k Likes to install custom tabs. - [Facebook Page: Possible Install Locations](https://help.powr.io/article/facebook-page-possible-install-locations.md): Facebook unfortunately does not allow third-party apps to be added anywhere other than in their own tab. - [App on Facebook Page showing 404](https://help.powr.io/article/app-on-facebook-page-showing-404.md): Why am I seeing a 404 error? If the POWR Tab on your Facebook Page is showing a 404 error, this means your app is deleted on powr.io How do I fix this? Users cannot undelete their own apps. - [Uninstall POWR from Facebook Page](https://help.powr.io/article/uninstall-powr-from-facebook-page.md): To properly remove a POWR app from your Facebook Page, please follow these steps: 1. Open your Facebook Page 2. - [POWR App doesn't show up in Facebook mobile version](https://help.powr.io/article/powr-app-doesnt-show-up-in-facebook-mobile-version.md): Unfortunately, Facebook does not display non-default tabs in the mobile version of your Page. This is a universal problem and not something unique to POWR. ## Changelog ### POWR Updates - [How to Add a GDPR Compliance Element in POWR Form Builder (EU Data Collection. GDPR Compliance.)](https://help.powr.io/article/how-to-add-a-gdpr-compliance-element-in-powr-form-builder-eu-data-collection-gdpr-compliance.md): The EU's General Data Protection Regulation (GDPR) — also known as DSGVO — is a data privacy law that came into effect on May 25, 2018. ## Zendesk Chat ### Internal KB ## Joomla ### Platforms/CMS - [How to use POWR on Joomla](https://help.powr.io/article/how-to-use-powr-on-joomla.md): 1. How to add POWR to Joomla There are two ways you can add POWR extensions to your Joomla site: 1. Add POWR code to your theme (header, sidebar, footer) 2. ## Blogger ### Platforms/CMS - [How to use POWR on Blogger](https://help.powr.io/article/how-to-use-powr-on-blogger.md): 1. How to add POWR to Blogger There are two ways you can add POWR gadgets to your Blogger site: 1. Add code to Blogger layout (header, sidebar, footer, page) 2. - ["Content not available over encrypted connections" message on Blogger](https://help.powr.io/article/content-not-available-over-encrypted-connections-message-on-blogger.md): Blogger and Blogspot is making HTTPS redirect the standard for more blogs. If this update has been made to your blog, you may see the above error message. ## eCommerce ### Apps - [Intro to POWR eCommerce](https://help.powr.io/article/intro-to-powr-ecommerce.md): Getting Started POWR eCommerce is a simple but powerful app that lets you sell almost anything online - products, services, subscriptions, and even digital downloads or files. - [How to make a test purchase on my app?](https://help.powr.io/article/how-to-make-a-test-purchase-on-my-app.md): Problem description: You want to verify that the payment will go through properly and want to receive a test payment. - [How to Change Currencies in POWR Payment Apps](https://help.powr.io/article/how-to-change-currencies-in-powr-payment-apps.md): Various POWR apps let users take payments directly through our apps. Payments can be set up using PayPal or Stripe in POWR Form Builder, PayPal Button, eCommerce, and Price Table, to name some… - [How to set up Product Info in eCommerce](https://help.powr.io/article/how-to-set-up-product-info-in-ecommerce.md): Information on each product lives in a submenu under that product, labeled Info. Product info includes the name of the product, space for a description, and the text that is displayed on the button… - [How to copy a Product in eCommerce](https://help.powr.io/article/how-to-copy-a-product-in-ecommerce.md): If you'd like to save yourself the trouble of creating each product in your eCommerce app from scratch, it's easy to make a copy. In the Content tab in the POWR Editor, you'll see a list of products. - [Taking Payments in POWR Apps - India](https://help.powr.io/article/taking-payments-in-powr-apps-india.md): PayPal: Indian Rupees not currently supported POWR offers PayPal as a payment gateway in various POWR apps (Form Builder, Payment Button, eCommerce, etc.). - [Why haven't my clients received their email with digital download link?](https://help.powr.io/article/why-havent-my-clients-received-their-email-with-digital-download-link.md): Upon a successful payment completion, your client should get an email from POWr containing a link to their digital download. - [Stripe Payment Stuck on "Processing..."](https://help.powr.io/article/stripe-payment-stuck-on-processing.md): If you have the Stripe payments option enabled in your POWR eCommerce or Payment Button, buyers see the option to make a payment directly on your site (no redirects required!). - [Manage eCommerce / Payment Button Orders in Sales Dashboard](https://help.powr.io/article/manage-ecommerce-payment-button-orders-in-sales-dashboard.md): Orders made through any of your eCommerce and Payment Button Apps after July 15, 2017, are automatically backed up to a Sales Dashboard. - [Setting up Stripe on POWR eCommerce](https://help.powr.io/article/setting-up-stripe-on-powr-ecommerce.md): Authorizing Access In the POWR Editor for the eCommerce app, toggle on Connect to Stripe Payments in the Connect section under Configure Payments. - [eCommerce items appear grayed out and button is not clickable](https://help.powr.io/article/ecommerce-items-appear-grayed-out-and-button-is-not-clickable.md): When you create an eCommerce product with greyed-out button/product, this means that your items are set to not in stock. - [What payment options are available to my customers?](https://help.powr.io/article/what-payment-options-are-available-to-my-customers.md): Introduction At POWR, we have many ways for you to sell your products and services and to collect payments from your customers. - [How do I Connect POWR eCommerce to PayPal?](https://help.powr.io/article/how-do-i-connect-powr-ecommerce-to-paypal.md): To receive payments through POWR eCommerce, you'll need to connect the App to a PayPal account. Connect In the POWR Editor, go to the Connect > Configure Payments. - [How to Sell Files or Downloads](https://help.powr.io/article/how-to-sell-files-or-downloads.md): POWR Digital Download is a powerful tool that lets you sell digital files online. Here are answers to some common questions. - [How to sell subscriptions in eCommerce (Stripe/PayPal)](https://help.powr.io/article/how-to-sell-subscriptions-in-ecommerce-stripe-paypal.md): If you want to sell subscriptions or memberships, POWR eCommerce is a great tool. You can create recurring subscriptions for any amount, regularly charged on any timeframe. - [How to set shipping fees in eCommerce](https://help.powr.io/article/how-to-set-shipping-fees-in-ecommerce.md): POWR eCommerce allows you to add shipping fees to Products in two ways: Per Order and Per Item. Per Order Charge a single fee for an entire order, no matter how many items are included. - [How to track inventory in POWR eCommerce](https://help.powr.io/article/how-to-track-inventory-in-powr-ecommerce.md): Note: Inventory tracking is a Pro feature. Tracking Inventory You can set and track inventory for products in POWR eCommerce. Here is now to turn on/off this feature: 1. - [What fees are charged on payments?](https://help.powr.io/article/what-fees-are-charged-on-payments.md): POWR does not charge any fees on transactions processed through POWR apps. PayPal charges standard fees on all transactions. Stripe charges standard fees on all transactions. - [Why is my PayPal window showing a different language?](https://help.powr.io/article/why-is-my-paypal-window-showing-a-different-language.md): Question Recently, a customer checked out through my POWR eCommerce App, and PayPal appeared in Chinese. What's going on? Answer Don't panic! The problem is not with your eCommerce App. ## Resources ### Internal KB ## New Agent Onboarding ### Internal KB ## Design tab ### POWR Design Settings - [Using Google Fonts in POWR Apps](https://help.powr.io/article/using-google-fonts-in-powr-apps.md): You can use any of the 800+ fonts available in the Google Fonts Library in your POWR apps. - [How to change my app width](https://help.powr.io/article/how-to-change-my-app-width.md): Most apps have controls to adjust width. Height is determined by your content. Some apps, like Galleries and Social Feeds, determine the app's width based on column width. - [How to make transparent backgrounds](https://help.powr.io/article/how-to-make-transparent-backgrounds.md): To make the background of your app transparent: 1. Open the POWR Editor (or App Settings in Wix) 2. Go to Design > Background & Border 3. Select Background Color 4. ## QA Testing & Engineering ### Internal KB