Facebook & Instagram API Changes

Facebook recently made various breaking changes to its APIs. Some of these changes affect the functionality of different POWR services. 

Social Feed/Facebook Feed:

• Search: To find a Facebook Page to connect to your Social Feed, you will need to enter its full page URL. Searching for a Page to follow is no longer an option. 
• Groups: If you are trying to display posts from a Group, this may no longer work. Since Groups almost always contain posts by people other than the Group Admin, Facebook has made most Groups private. (Since you, as the Page Admin, cannot decide to show other users' information on your feed.)

Facebook Chat (Away Messages)

If you are using our Facebook Chat plugin, you will currently not have access to the "Away Message" feature. Wehope that Facebook will bring it back eventually and are keeping an eye on further updates to this feature.

POWR Social Login:

If you use your Facebook account to log into your POWR account, you might need to re-authorize POWR if you haven't accessed your POWR account in the last 3 months. 

We don't expect any other problems regarding this feature.

Instagram:

Facebook also owns Instagram and has made several updates to the Instagram API, too. We don't currently expect any issues from those updates, but please do let us know if you've run into a new issue that seems like it could be related to the recent updates.

Seeing any other issues?

Please go through the Social Feed troubleshooting steps first. If none of these explain the issue, contact our support team for help.