Starting December 2023, Shopify has chosen to close its current API and not allow any more auto-installation/removal flow use for third-party apps, including ours at POWR.
As a result, it means you can no longer use this auto-installation flow for POWR apps.
It used to appear as in the screenshot below:
If you had used our installation method before, you would have seen a screen like this.
However, removing the app from installed pages will not be possible.
Instructions on Removing the POWR Code From Your Shopify Store
Read through each to determine which applies to your Shopify store.
- If the app was installed on your homepage, please go to your Theme > Customization > Homepage and remove the section as shown in the screenshot below:
- If the app was installed on all Collections, go to Theme > Customization > Collection and remove the section as shown in the screenshot below:
- If the app was installed on all product pages, go to Theme > Customization > Default product page and remove the section as shown in the screenshots below:
If you have installed the app on all pages (usually available for Popup and Form Builder apps):
- To delete the app, go to Themes > Edit Theme Code > Theme Liquid and scroll to the bottom.
- Remove the last div, which is usually <Index-section--flush-POWR popup>
Please check the screenshots below for more information:
If you have installed the app on a particular/single product page:
- Please go to your products
- Open the product page where the app was installed
- Go to the description section > switch to HTML
- Delete POWR div
Please check the screenshot below:
If you have installed the app on the Contact page:
To remove it:
- Go to Online Store > Pages > Choose contact page
- Go to the content section and
- Switch to HTML > delete POWR code
It will work for other custom pages as well.
*NOTE: Please be advised that deleting the POWR app from the dashboard or uninstalling the app from the store does not delete the code from the theme but makes the app invisible on a live page.
It will not affect on-site load speed because our apps are not sending requests to the main server, and the script is not wrapping the I-frame with the app itself.
If you still have problems deleting the POWR code from your store, you can invite POWR as a staff account to your Shopify store.
Please fill out the form below with support@powr.io as a staff account member and allow the following permissions to edit:
- App permissions
- Orders
- Home
- Online Store
Submit the form, and we will gladly assist you in removing the code. Please allow 3 working days as this major change affects all Shopify merchants.
Feel free to read more on creating Shopify staff accounts, if necessary.
The entire POWR team is working to make this as easy as possible for you. We understand that this affects your store in a big way, and we want to do all we can to help you with this transition.
Please check other related articles below:
How to install the POWR app with the Themes app Extension: https://help.powr.io/hc/en-us/articles/19653338594455
Hot to install POWR apps on custom locations like Everywhere or on a particular single Product/Blog/Page: https://help.powr.io/hc/en-us/articles/19755417082519
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