Official policy
POWR's official refund policy lives here: https://www.powr.io/terms
Refunds
Monthly upgrades
No refunds are available for monthly upgrades. If you're not sure POWR Starter, Pro, or Business is the best option for you, please contact our support team to request a free trial prior to purchase.
Annual and biannual upgrades
Refunds can be issued only within the first 5 days of a yearly or biannual upgrade being purchased.
9. Suspension and Termination of Services
9.1. By You. Refunds are issued for yearly and biennial subscriptions if cancelled within 5 days of initial purchase. Refunds are not available for monthly upgrades. Terminating a subscription mid-billing cycle will not result in a refund, unless you are an annual or biennial subscriber and are cancelling within 5 days after the initial purchase. All users who terminate mid-billing cycle will continue to have full access to their plan features until the end of the cycle when the termination takes into effect. Upgrades purchased through a third-party, such as the Wix App Market, are exempt from this policy. Refunds for upgrades purchased through a third-party cannot be issued by POWR.
The Terms of Service are displayed in the checkout process, and anyone purchasing an upgrade must agree to the terms before being able to buy a POWR upgrade.
If you have any other questions about refund, or billing, please contact our support team here.
Comments
9 comments
still waiting for my upgrade to be active
Hey Gm! If you haven't already, please contact our support team so they can look into what the issue is. Thanks!
Question ,
I have signed up today for upgrade , and i have cancelled it , in the same day
How long it will take to get a refund ?
Hi there!
Refunds are not automatically issued since your upgrade is still active for the period you paid for. Please contact our support team from the email address we have on file for you. They will be able to look into whether you are eligible for a refund as per our refund policy. They are also happy to help you with any issues you may have encountered!
Me cobraron hoy y tengo un plan pro de un año y quiero mi reembolso ya que no siento que sea necesario pagar una cantidad exagerada para crear formularios. Mande una solicitud, espero que me respondan antes de los 5 días o sino no me podrán reembolsar
Hi
Just canceled my subscription
when will I get the refund?
Hi Nirpoldi! If you haven't already, please contact our support team and they will help you with a refund if you qualify as per our Terms of Service.
have emailed Emilie re: refund on recent sub, thank you
Hi Pete,
Our support team has already responded to your email. Please let us know if you have any additional thoughts or questions. We hope to see you again soon and thank you for using POWR.
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