If you purchased an upgrade, but you are not seeing the upgrade in your live app, this could be due to one of the following reasons:
Upgrade was purchased for the wrong app
A Starter or Pro upgrade is valid on that app only. That means, if you upgrade Form Builder, you will have an upgrade for Form Builder only.
A user cannot move the upgrade from one app to a different one. If you upgraded a app that isn't the one on your live site, our Support Team can move the upgrade to the correct app for you.
Pre-upgrade version of your app is cached
Depending on your web browser's settings, the changes in your app after upgrading may not be reflected immediately. Try refreshing your browser window. If that doesn't help, clear your cache and refresh your browser once more.
Comments
2 comments
my upgrade is still not working! I have paid for it, the cc was accepted, but the payment page that I purchased as an app does not show up on WIX at all. I cannot access the payment page on POWr to apply to WIX. How long do i have to wait for this? There is something wrong!
My upgrade is still not working I have paid for it and cannot access it please fix this and respond to my messages
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