If payment is required on your form, a Form Response Email will only be sent after someone submitting your form has completed the payment portion. If they do not complete this step, an email will not be sent but the response will still be added to the Form Response Dashboard so you can keep track of all submissions.
Form Response Emails
After someone fills out your form, they will be sent to a PayPal page to complete their payment. You will not receive your Form Response Email until they submit their payment. This ensures that you do not send a product or provide a service before you receive the required payment.
Note: If you have a Discount Code set up in your form and the total after applied discount is less than $0, the form email will not get triggered. This is because the user does not get redirected to PayPal to make a payment if the total is $0.
Form Response Dashboard
You can view ALL form submissions, paid and unpaid, by visiting your Form Response Dashboard.
- Submissions where a payment HAS been made will say Yes under Payment Received.
- Submissions where a payment HAS NOT been made will say No under Payment Received.
Note: If your 'Payment received' column says 'No', despite you having received a payment, please make sure that Instant Payment Notifications are enabled in your PayPal account. Learn more about how to do this, here.