User reports app doesn't display on mobile device, DOES display on your mobile device

Problem:

User reports that their app doesn't appear on their mobile device.

Steps to Reproduce:

When visiting the user's site on a mobile device, the app DOES appear as expected.

Solution:

User needs to clear their cache.

Recommended Response:

So sorry to hear you are having trouble with your app on your mobile device. I just checked on several mobile devices on our end and the app was rendering correctly. If you're still having trouble loading it on your device, can you try clearing your mobile browser cache to see if that helps?