POWR Cancellation Flow: "Pause", Discounts, Downgrade to Lower Plan
It's recommended that all POWR Support Agents familiarize themselves with our downgrading flow.
- You are expected to understand how to cancel so you can teach a user how to do it
- You are expected to understand what options are offered in the cancellation process so you understand a user's billing profile better.
Below is a gif showing what a user with an active subscription sees when they go to My Account > Subscriptions > Change:
FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/360053365694)
1) Change Plan: Switch to Yearly (10% off) / Biennial (20% off)
This option is available to users with a monthly upgrade.
- The current subscription remains active until the next charge date.
- The new subscription is set to get activated on the current subscription's next charge date.
The user will see "Downgraded - Set to end" next to their current subscription and "Pending - Set to begin" in their Subscriptions overview.
In TSH, we also see both the currently active and the next subscription. Only the currently active subscription can be modified.
The user will get charged the amount for the yearly or biennial upgrade on the first day of the new subscription cycle.