How to handle "Your Premium Plan Will Renew Soon" or Wix Site changes notification tickets

When you receive this kind of ticket, this means that you or a member of the Support Team may have requested Contributor Access to the Wix Website in the past.

Please check whenever there is still an ongoing ticket related to the Wix Website in question. Once verified that there is no longer an active ticket/issue, you may go and "leave" the website. To do that, please refer below:

Step 1. Copy the domain name from the ticket notification. 

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4406041142807/mceclip0.png)

Step 2. Search for the website on Wix Dashboard: 

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4406031847959/search_site.gif)

Step 3. Click on Select Website and Click Settings: 

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4406031904279/mceclip1.png)

Step 4. Click on Roles & Permissions: 

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4406041456791/mceclip2.png)

Step 5. Click on Leave Site right next to the username POWR Support and click on Leave to confirm: 

FIX: BROKEN_ATTACHMENT (original: https://help.powr.io/hc/article_attachments/4406041489687/mceclip3.png)

Once you have done all the steps. Go Back to the ticket and you may add the no_survey tag and set the ticket status to Solve.