Changes to the Form/Page not showing up for the User

Problem:

User already has an instance of Form Builder added to a page but then updates the form or page and is unable to see it on the live site.

Steps to Reproduce:

Try to locate the URL from the User's ticket where the form does not show.

Go to the TSH for the User to verify if you see an installation URL.

Most likely, they have updated the page URL along with updating their Form app.

Example: The link that you see on the user ticket is www.domain.com/request-sample however the link in TSH for the installed app is www.domain.com/requestsample 

Solution:

Once you've established that the issue is indeed with the site URL, you can inform the user to either change the URL in their site settings or install the app on the newly created page.

Note: If you cannot duplicate this and the site URL's are the same then it may be an issue and you should consult the badge lead.