Abandoned Payment Notifications Tickets

Recently we receive a lot of tickets from Users concerning abandoned payment notifications. They become confused because they are receiving abandoned payment notification and successful payment notification from one customer and thinking that this is a bug.

This is not a bug. For our apps, it is enough to close the checkout window to get an abandoned payment notification.

The best way to convince User that this is not a bug is to enter in response dashboard, compare data in Responses and Pending transactions and share screenshots with User that these transactions has a different time stamp. Please see the example: FIX: BROKEN_ATTACHMENT (original: /attachments/token/hAoW4mOnxSpniCjWD9tgukOHx/?name=inline-1227897404.png) FIX: BROKEN_ATTACHMENT (original: /attachments/token/T1Hi3VCzUUASU3a2qcUOlPOlh/?name=inline1062417227.png) I hope this information will help you to convince the User that this is not a bug. Here are examples of my tickets: https://powr-support.zendesk.com/agent/tickets/162157 https://powr-support.zendesk.com/agent/tickets/158845 https://powr-support.zendesk.com/agent/tickets/164860 https://powr-support.zendesk.com/agent/tickets/165697 https://powr-support.zendesk.com/agent/tickets/160366